Services Inside Account Manager

Extreme Networks • NH

80d • $80,000 - $90,000

About The Position

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team. We are seeking bright, articulate, and self-motivated candidates who have a desire to grow their sales career. Selected candidates will have a strong work ethic and enthusiasm demonstrating initiative and professionalism. The Manager/Lead ISR is responsible for motivating, training and controlling the team, guarding SLA's and quality. The Manager/Lead ISR is responsible for a targeted territory’s service revenue, selling service contract renewals within a defined range, upselling services, and selling professional services and training.

Requirements

• Strong telephone communications skills comfortable calling on clients at the CXO level and beyond
• Should have a desire to pursue a career in Service Sales utilizing Consultative Sales techniques
• Ability to work well in a fast paced, team environment
• College Degree preferred
• Service Sales experience required
• Interest and knowledge of software/hardware technologies preferred
• Experience with Computer Networking technologies a bonus
• Possess energetic and enthusiastic demeanor
• Experience with SalesForce.com is required
• Strong Microsoft Excel skills required
• Strong verbal and written skills in English. Other languages are a bonus
• Team player
• Up to 5% travel requirement

Nice To Haves

• Interest and knowledge of software/hardware technologies
• Experience with Computer Networking technologies

Responsibilities

• Lead and motivate the team
• Responsible for the team's quote quality, managing incoming requests/escalations within SLA's and on time proactive quoting
• Attain monthly/quarterly/annual quota on assigned region/territory
• Provide weekly forecasting/commit input to regional service sales team; maintain SalesForce hygiene
• Team with Partners to cross-sell and up-sell services into existing customer base - create incremental pipeline and revenue
• Create pro-active and re-active quotes for customers and partners as well as facilitate any special pricing requests and ensure Serial numbers and RMA's are accurately selected
• Manage service contracts/renewals for customers in assigned range/region/territory
• Manage service sales campaigns and promotions for assigned range/region/territory
• Chase service renewal opportunities
• Regular pipeline and opportunity reporting both internally and externally
• Spot product upsell opportunities and work with the product account team
• Work with internal teams to guard data integrity and manage service orders
• Create and provide targeted presentations for internal and external audience (i.e. customer meetings)
• Attend and provide input for quarterly business reviews with the region/territory management
• Develop and execute service sales strategies for the assigned region/territory to increase service revenue

Benefits

• Compensation based on qualifications and experience between $80-90K

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees