Services Coordinator

Imagine The Possibilities•Creston, IA

7d•$23•Onsite

About The Position

This position is an on-site in office position and will require on-call rotation This role operates administratively in a Home and Community-Based Services (HCBS) Setting , defined as “medical, social, and supportive services for Iowans with functional, cognitive, and other physical or mental health needs” (Iowa Health & Human Services). Rather than institutionalizing individuals who have these physical and mental health needs, HCBS settings provide these individuals with the opportunity to live and receive services in a way honoring to them and their abilities. Service Coordinators provide leadership to a team who is laser-focused on providing the best care possible. Within the team, you’ll guide a team into fulfilling the mission of empowering people to reach individual achievement across the spectrum of life. If you’re passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As a core team member, you’ll be responsible for developing and writing programming and coordinating day-to-day operations for services. Your consistent leadership will provide your team with the trusted foundation they need to make a difference in the lives of the people we serve.

Requirements

Mission-oriented: We’re on a mission to empower people to reach individual achievement across the spectrum of life. We know you are, too.
An Attitude of Leaning: The truth is, the field of caregiving is always changing and requires adaptability. We need people on our team who are always ready to learn new ways of doing things, helping people, and changing lives.
Ability to Communicate Well: We’re looking for people with strong communication abilities so we can rely on you to communicate effectively to the rest of the team and the people we serve.
Confidence: We’re looking for people who know how to balance being bold and being humble. We’re looking for team members who are self-aware enough to know when to stand up as an advocate for others and when it’s time to follow the leader.
Age Requirement : This position requires you to be at least 18 years of age.
Driver’s License: You’ll be responsible for transportation at times, so we need to trust your ability to be safe behind the wheel.
Reliable Transportation: You’ll need reliable transportation. You will also need to provide proof that your automobile insurance covers $100,000/$300,000/$50,000 liability coverage – don’t worry, we can answer any questions you might have about this.
Education Requirement: Minimum Education Requirement of High School Diploma/GED equivalent.
Work Authorization: Candidates must be able to work in the U.S. without sponsorship

Responsibilities

Create and maintain the team culture, which may include: o Collaborating with Imagines Recruitment Team to hire the best team members for the job. o Schedule staff effectively. o Providing orientation and ongoing training for staff. Ensuring staff are adequately trained on the service plans of each individual served. o Perform weekly site visits at designated sites. o Being actively present and involved with your team, including performing weekly site visits and following up with team members. o Conducting monthly team meetings focused on immediate needs and team culture. o Providing coaching opportunities for staff. o Agreeing to be placed on-call as required and fill in for the team if there is need. o In this role, you must be available on short notice to fill gaps in the schedule due to absences, personnel changes, or other unexpected reasons. o Compensation for on-call duties will be paid in stipends based on rotation, per department guidelines. o Mileage reimbursement is available when on-call duties require report to work outside of regularly scheduled hours.
Overseeing resources, which may include: o Monitoring and scheduling vehicle usage for services. o Monitoring medication check-ins. o Monitoring appointment scheduling and follow-up communication for individuals served. o Monitor and ensure budgets for individuals are being maintained and followed.
Ensuring services are provided to individuals in a way that honors their needs, desires, and goals, which may include: o Serving as Imagines' primary point of contact with the Medicaid Community Based Care Manager (CBCM) for individuals served. o Inputting accurate information regarding the individual served into the approved Electronic Medical Record (EMR). o Developing individualized plans with the CBCM and Interdisciplinary Team (IDT) that prioritizes the individual’s needs and goals. o Updating essential documents and ensuring authorizations are accurate. In addition, this role may require assessments to be completed for specific services or individuals. o Conducting quarterly reviews of goal progress for each individual-served under your team’s care. o Communicating with individuals served, their families/guardians, and case managers in a timely manner regarding any changes in the services provided. This includes changes to the kinds of services provided, a limitation of rights, or other concerns regarding the individual served. In this role, you will also be responsible to document these interactions and reasons for changes. o Collaborating with the IDT to write support goals and a personal outcome plan within 21 calendar days of a new individual being entrusted to our care. o Ensuring resources, such as ongoing supports, transportation, or other vital components to services provided, are available. o Collaborate with the Strategic Advancement team to promote local community partnerships and promote services offered by Imagine.
Demonstrate knowledge, or be willing to learn, and comply with all policies, practices, laws, and rules provided by any governing bodies in the industry.
Provide complete, consistent, and accurate documentation of incident reports, investigations, and service documentation.
Be an advocate for individuals receiving services to have as much control over their own lives as possible. All individuals should be treated with respect and should feel empowered to live their life as independently as physically possible.

Benefits

Competitive Wages : The base pay is $22.63/hour. With education and experience, you could start out making more than that.
Scheduling: This full-time position operates Monday through Friday, 8:00 a.m. to 4:30 p.m. As part of a 24/7 service organization, the role includes participation in an on-call rotation and may require flexibility to provide additional coverage as needed in our site homes.
Generous Paid Time Off (PTO): We all deserve a break now and then – don’t feel bad about taking time for you.
401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life.
Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance – we’ve got you covered.
Pre-Paid Legal Services: Be prepared for the things you just can’t be prepared for on your own.
Discounted Costco or Sam’s Club Memberships: What can we say? We know a great deal when we see one.
Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career.
Employee Assistance Program: We’re there for you through all life’s ups and downs.

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