Services Coordinator II (Vineyard Crossings)

MidPen Housing•American Canyon, CA

7h•$32 - $35•Onsite

About The Position

The Services Coordinator II plays a vital role in delivering and engaging partners to deliver educational, health and wellness, and asset-building programming for residents of MidPen properties. The Services Coordinator II provides access to and delivers programs such as: After School Program, Summer Program, Academic Support and College Readiness Assistance, ESL Program, Health and Education Workshops, Food Security Programs, Nutrition and Physical Activity, Economic Empowerment Program, Workforce Development, Rental Assistance, and Lease Education. This position also leads outreach efforts and plans community events/interactions which builds trust and engagement.

Requirements

B.A. or B.S. in Education, Social Work, Sociology, Gerontology, or related field and 1 year of experience and/or training in community development, social services, or related field; or an equivalent combination of education and relevant experience
Minimum of one (1) year experience working in any of the following related areas required:
Families, adults and youth in a diverse population
Youth (5-12 age range) in a classroom or after school setting
Older adults/elderly support and/or service to those with acute health conditions
Experience supporting program and service implementation and coordination
Experience collaborating with local service providers
Strong customer service orientation with excellent relationship‑building and conflict‑resolution skills
Effective judgment, discretion, troubleshooting, and creative problem‑solving when supporting residents
Commitment to working with underserved populations and to continuous learning in social services
Strong organizational skills, attention to detail, and ability to work independently and collaboratively
Clear written and verbal communication skills; able to navigate language barriers using translation tools
Proficient with Outlook, OneDrive, Teams, Zoom, Salesforce, and Microsoft Office Suite

Responsibilities

Delivers onsite programs, ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations
Conducts door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered
Familiar with Services’ partnership goals and selection criteria; actively engages and promotes property-level partners to support these goals/criteria and communicates with supervisor where improvements may be needed
Provides individualized support and service coordination for residents e.g., referral and/or enrollment support to specialized programs
Offer exemplary customer service and responsiveness to residents
Maintain accurate property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)
Models’ leadership at all levels and a can-do attitude with other team members
Cultivates collaborative relationships with Property Management and other colleagues