ServiceNow Visualization & CM Analyst
About The Position
Leidos, a leading defense, intelligence, and technology company, is seeking a full-time ServiceNow Visualization & Configuration Management (CM) Analyst to join our Digital Modernization Group on the Global Solutions Management – Operations II (GSM-O II) contract at Scott AFB, IL. This is a role for a ServiceNow power user who excels at creating data visualizations and has a background in CM. Your Opportunity As the Defense Information Systems Agency transitions to ServiceNow, your primary mission is to become the team's subject matter expert (SME) for data analysis and visualization. As a member of the CM team reporting to the CM Manager, you will step into a recently transitioned ServiceNow environment that is leveraging modern telecom modules (TSOM/TNI) and immediately design, deliver and maintain critical visualizations to support team objectives. While you perform core CM tasks, your main focus will be on leveraging your deep platform knowledge to extract, analyze, and present data in meaningful ways. If you love diving into ServiceNow to make the data tell a story, this is the perfect role for you.
Requirements
- Security Clearance: A current and active DoD Secret security clearance is required to be considered for this position.
- Experience & Education: Bachelor’s degree in an IT-related field with 4-8 years of prior relevant experience.
- Advanced Data Visualization Skills: Proven, advanced-level ability to create complex data visualizations in ServiceNow. You must be able to demonstrate past experience building visualizations from the ground up.
- ServiceNow Platform Knowledge: A strong, hands-on understanding of the ServiceNow platform, including core ITSM processes and the CMDB data model. You must be comfortable navigating tables and data structures to get the information you need.
- CM Foundation: A strong foundation in CM principles and practices gained through prior experience.
- Analytical & Problem-Solving Skills: A highly analytical mindset with a talent for troubleshooting data issues and translating complex requirements into functional visualizations.
- Location: This position is based on-site at Scott AFB, Illinois. All work must be performed on site.
Nice To Haves
- Telecom Module Experience: Experience with ServiceNow's telecommunications modules (TSOM/TNI) is highly desired.
- Certifications: ServiceNow Certified Implementation Specialist (CIS) - Platform Analytics or other related technical certifications (ITIL, Security+).
- Network Knowledge: A practical understanding of the OSI model and how network circuits, services, and physical equipment are interrelated.
Responsibilities
- Advanced Data Visualization: Design, deliver, and maintain a suite of complex data visualizations within ServiceNow. You will be the team's SME for data visualization strategies, responsible for translating team requirements into powerful, actionable insights.
- Core CM: Execute essential CM functions within the ServiceNow platform. You will analyze change requests, conduct CI audits, and ensure the relationships between circuits and equipment are accurately maintained, applying your CM knowledge within the new toolset.
- Data Integrity & Investigation: Serve as a data detective. You will investigate and resolve data integrity issues within the Configuration Management Database (CMDB) and new telecom modules (TSOM/TNI), ensuring our data is reliable and our platform is operating as intended.
- Team Collaboration & Mentorship: Act as the team's technical mentor on all things visualization. This includes providing informal guidance and sharing best practices to help other analysts develop their ServiceNow skills, in addition to collaborating on team objectives.
Benefits
- Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.
- Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.
- More details are available here.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
