ServiceNow Technical Manager Technology, Technology and Digital, FT, 08A-4:30P
About The Position
The primary purpose of this role is to lead a team responsible for the strategy, delivery, and operational health of the ServiceNow platform within a large, complex healthcare organization. This role oversees the design, configuration, integration, and continuous optimization of ServiceNow solutions that support clinical, operational, and administrative workflows, ensuring alignment with patient care priorities, enterprise operations, and regulatory requirements. This position owns the ServiceNow platform and automation roadmap, including the responsible adoption of AI-enabled capabilities to improve service reliability, operational efficiency, and decision-making across the healthcare enterprise. The manager partners closely with clinical leadership, T&D, and business stakeholders to identify and prioritize opportunities for intelligent automation, predictive insights, and workflow optimization while ensuring transparency, safety, and compliance. As a people leader, this role is accountable for building and developing high-performing teams while removing barriers to execution. The manager provides strategic insight and recommendations that influence portfolio planning, investment decisions, platform governance, and AI adoption. Success in this role requires a strong blend of technical expertise, healthcare domain knowledge, and strategic leadership, enabling scalable, secure, and data-driven solutions that enhance both Technology operations and clinical service delivery. Estimated salary range for this position is $167553.35 - $217819.36 / year depending on experience.
Requirements
- Bachelor‘s degree in Engineering, Computer Science or related field.
- 6+ years experience with Engineering People Leadership and Development or related.
- Demonstrated ownership of ServiceNow platform strategy, including ITSM, CMDB, Service Catalog, workflow automation, and AI-enabled capabilities (e.g., predictive intelligence, virtual agents, and intelligent routing).
- Strong understanding of healthcare operations and clinical workflows, including the downstream impact of technology performance on patient safety and clinician efficiency.
- Experience leading enterprise integrations with clinical and administrative systems using REST/SOAP APIs, Integration Hub, middleware, and healthcare data standards (e.g., HL7, FHIR).
- Proven ability to define and execute automation and AI roadmaps aligned to organizational strategy, financial stewardship, and operational priorities.
- Expertise in monitoring, analytics, and performance management to enable proactive issue detection, trend analysis, and continuous improvement in a 24x7 healthcare environment.
- Deep knowledge and understanding of emerging trends in software engineering.
- Expertise with automation, monitoring and log analysis tools to manage operations.
- Experience with web platform technologies including Java, Spring, MVC, REST web services, JavaScript frameworks, HTML and CSS.
- Strong working experience in Scrum methodologies with detailed insight into Agile processes and ceremonies.
- Strong communication, project management and analytical skills.
- Deep understanding of application security, web applications, and modern techniques for building software.
- Exceptional interpersonal skills, written and verbal, in person and remote.
- You have the ability to build strong partnerships at all levels of our team, and have proven leadership skills in listening, influencing, and coordinating.
- Knowledge of professional software engineering practices and best practices for the full software development lifecycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
- Demonstrated experience in leading and managing an engineering team to build and operate cloud services in a public cloud platform.
- Minimum Required Experience: 10 Years
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What This Job Offers
Job Type
Full-time
Career Level
Manager
