ServiceNow Systems Developer

Accenture • Washington, DC

30d

About The Position

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! We are seeking a ServiceNow Systems Developer to support our federal client engagements. This role is responsible for maintaining, upgrading, and optimizing the ServiceNow platform in alignment with federal IT standards, security requirements, and client mission objectives. The ideal candidate will have experience with ServiceNow administration, migrations, and upgrades, while also providing hands-on support for ticket resolution, platform configuration, and light scripting to meet evolving client needs.

Requirements

• 2 years of experience with development and 1 year of ServiceNow experience
• Demonstrated experience performing ServiceNow system upgrades and migrations
• Familiarity with ITIL processes and ITSM modules (Incident, Problem, Change, Request)
• Proficiency in basic ServiceNow scripting and configurations
• Strong analytical, problem-solving, and documentation skills
• Ability to work effectively within a consulting team and client-facing environment
• Active ServiceNow CSA & CAD Certification required
• ICAgile or Scrum Certification is required but can be obtained upon hire
• US Citizenship (no dual citizens)
• Must be able to obtain and maintain a public trust or security clearance (as required by the client)

Nice To Haves

• Experience supporting ServiceNow ITOM, HRSD, or CSM modules
• Knowledge of federal compliance frameworks (FISMA, NIST 800-53, FedRAMP)
• Experience with integrations (REST, SOAP, APIs) in a secure environment

Responsibilities

• Administer, configure, and maintain the ServiceNow platform in support of federal client environments
• Plan and execute system upgrades, patches, and migrations in compliance with change management and governance processes
• Triage, track, and resolve ServiceNow incidents and service requests in line with defined SLAs
• Perform light coding/scripting (Business Rules, Client Scripts, UI Policies, Workflows) to customize solutions within compliance standards
• Support audits, security assessments, and federal compliance activities (FISMA, NIST, FedRAMP, etc.)
• Develop and maintain platform documentation, including standard operating procedures (SOPs), system configurations, and migration runbooks
• Collaborate with cross-functional consulting teams, program managers, and federal stakeholders to deliver system enhancements and solutions
• Ensure platform stability, security, and performance monitoring in accordance with government IT policies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees