ServiceNow Systems Administrator

SAIC (Science Applications Int.) • Annapolis Junction, MD

57d

About The Position

SAIC has an immediate opening for a ServiceNow Administrator in Annapolis Junction, on a very exciting program! In this role you will do many different things such as: Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems Manage IT system infrastructure and any processes related to these systems Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems Provide support for the escalation and communication of status to agency management and internal customers Provide support for the dispatch system and hardware problems and remains involved in the resolution process Configure and manage UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance

Requirements

• Must currently hold an Active TS/SCI and Poly clearance
• Bachelor's degree, or commensurate experience can be substituted for the degree
• Minimum of 9 years of experience as a Systems Administrator in programs and contracts of similar scope, type, and complexity is required
• 4 years of experience with Service Management (ITSM) is required
• 2 years of experience with ServiceNow platform is required
• 1 year experience integrating ServiceNow with other applications is required

Nice To Haves

• ServiceNow System Administrator certification
• DoD 8570 compliance Information Assurance Technical (IAT) Level II certification

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
• Manage IT system infrastructure and any processes related to these systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support for the escalation and communication of status to agency management and internal customers
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees