ServiceNow System Administrator
About The Position
We’re seeking an enthusiastic ServiceNow System Administrator to join our well-established, high-performing team. As we expand our ServiceNow offering, you’ll play a key role in uplifting our Enterprise Service Management capabilities across the business. Your Impact: Support the ServiceNow ITSM implementation project during its rollout phase. Transition into providing ongoing support, administration, and continuous improvement across Goodstart’s ServiceNow application portfolio. Collaborate with stakeholders to ensure systems meet evolving business needs. Enable effective use of ServiceNow by Goodstart staff, helping deliver vital services that put the safety of children and employees at the forefront. Contribute to knowledge management so users and team members understand how systems operate Use IT Service Management processes (Incident, Request, Problem and Change) to manage and resolve tickets efficiently Monitor ticket queues and keep stakeholders informed of progress and outcomes Support a safe, compliant, and child-safe workplace in line with Goodstart’s policies
Requirements
- 2-3 years’ experience in a technical support role
- Strong problem-solving skills and ability to work collaboratively in a team environment.
- Enthusiasm for continuous improvement and learning new features/modules.
- Excellent communication skills to engage with technical and non-technical stakeholders.
- A commitment to confidentiality, quality, and professional standards
- Current Working with Children Check
Nice To Haves
- Understanding of IT Service Management practices
- Tertiary qualifications in a technology-related discipline
- ServiceNow ITSM administration experience desirable
- ITIL v4 certification
Responsibilities
- Support the ServiceNow ITSM implementation project during its rollout phase.
- Transition into providing ongoing support, administration, and continuous improvement across Goodstart’s ServiceNow application portfolio.
- Collaborate with stakeholders to ensure systems meet evolving business needs.
- Enable effective use of ServiceNow by Goodstart staff, helping deliver vital services that put the safety of children and employees at the forefront.
- Contribute to knowledge management so users and team members understand how systems operate
- Use IT Service Management processes (Incident, Request, Problem and Change) to manage and resolve tickets efficiently
- Monitor ticket queues and keep stakeholders informed of progress and outcomes
- Support a safe, compliant, and child-safe workplace in line with Goodstart’s policies
Benefits
- Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs
- Salary Packaging benefits which reduce your taxable income to increase take home pay
- Access to discounted childcare (up to 15%)
- Fitness Passport - access to gyms and pools for you and your family at a heavily discounted price
- Discounted health care and access to employee wellbeing program with BUPA
- Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
- Free annual flu shot (optional)
- Option to purchase extra leave for even greater work life balance
- First Nations Support and Cultural Leave
- Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
- Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
