ServiceNow System Administrator (SkillBridge Internship)
About The Position
The ServiceNow System Administrator will be responsible for the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform. This role involves managing ServiceNow instances, implementing enhancements, and ensuring the stability and reliability of the platform. The ideal candidate will have strong technical skills, experience with ServiceNow, and a solid understanding of IT service management (ITSM) principles. Experience interns will achieve: Perform day-to-day administration of the ServiceNow platform, including user and group management, ACLs, business rules, UI policies, UI actions, and client scripts. Configure and maintain ServiceNow applications, including Incident, Problem, Change, Service Catalog, Knowledge, and CMDB. Develop and implement enhancements, updates, and upgrades to the ServiceNow platform. Monitor system performance, identify issues, and implement solutions to ensure optimal performance and reliability. Create and maintain system documentation, including technical specifications, user guides, and operational procedures. Work with business stakeholders to gather requirements and implement solutions that meet their needs. Provide technical support and troubleshooting for ServiceNow-related issues. Ensure data integrity and security within the ServiceNow platform. Collaborate with other IT teams to integrate ServiceNow with other systems and tools. Stay up to date with the latest features and best practices for ServiceNow.
Requirements
- Minimum of Top Secret (or higher) clearance
Responsibilities
- Perform day-to-day administration of the ServiceNow platform, including user and group management, ACLs, business rules, UI policies, UI actions, and client scripts.
- Configure and maintain ServiceNow applications, including Incident, Problem, Change, Service Catalog, Knowledge, and CMDB.
- Develop and implement enhancements, updates, and upgrades to the ServiceNow platform.
- Monitor system performance, identify issues, and implement solutions to ensure optimal performance and reliability.
- Create and maintain system documentation, including technical specifications, user guides, and operational procedures.
- Work with business stakeholders to gather requirements and implement solutions that meet their needs.
- Provide technical support and troubleshooting for ServiceNow-related issues.
- Ensure data integrity and security within the ServiceNow platform.
- Collaborate with other IT teams to integrate ServiceNow with other systems and tools.
- Stay up to date with the latest features and best practices for ServiceNow.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Intern
Education Level
No Education Listed
Number of Employees
1-10 employees
