ServiceNow Support lead 6263798

Accenture • Chicago, IL

5d • Onsite

About The Position

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. As a ServiceNow AMS Technology Support Lead, you will be responsible for resolving incidents and problems occurring in ServiceNow application ensuring operational stability. Your day-to-day activities will include creating and implementing Requests for Change and updating knowledge base articles to support effective troubleshooting. You are expected to be a subject matter expert, collaborate and manage the team to perform effectively. You will be responsible for team decisions, engage with multiple teams, and contribute to key decisions while providing solutions to problems for your immediate team and across multiple teams. Advanced proficiency in ServiceNow Incident Management is required. Advanced proficiency in Incident Management, IT Troubleshooting, and intermediate proficiency in Problem Management are recommended.

Requirements

• Minimum 2 years of ServiceNow ITSM, CSM modules, Report a Catalog, and ServiceNow integration experience
• HS Diploma/GED
• Advanced proficiency in ServiceNow Incident Management is required.
• Advanced proficiency in Incident Management, IT Troubleshooting, and intermediate proficiency in Problem Management are recommended.

Responsibilities

• Develop innovative solutions to enhance incident resolution processes.
• Foster strong relationships with vendors to streamline issue analysis.
• Lead training sessions to improve team knowledge and troubleshooting skills.
• Implement best practices for operational stability across business systems.
• Continuously assess and improve the knowledge base for effective support.
• Work closely with offshore ServiceNow AMS team

Benefits

• Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED