ServiceNow Engagement Lead
About The Position
CTG is seeking to fill a ServiceNow Engagement Lead position for our client. Location: Columbus, OH (Onsite) Duration: 12 Month Contract Duties: Lead end-to-end delivery of complex ServiceNow engagements, managing scope, schedule, budget, and governance across multiple parallel workstreams Serve as the primary liaison between technical teams and senior stakeholders, ensuring alignment with business objectives Facilitate executive-level communications including workshops, steering committee meetings, and status reporting Ensure all platform configurations and architectural decisions comply with FedRAMP security standards and public sector regulatory requirements Drive delivery using Agile/Scrum methodologies (e.g., NowCreate), including sprint planning, backlog management, and RIDAC tracking Coordinate cross-functional teams including Business Analysts, Developers, and Architects to translate business requirements into scalable solutions Oversee User Acceptance Testing (UAT) and Organizational Change Management (OCM) activities to ensure successful adoption and satisfaction Proactively identify and resolve delivery risks, issues, and dependencies in a high-stakes, regulated environment
Requirements
- Exceptional verbal communication skills (critical requirement), with the ability to clearly articulate complex concepts to diverse audiences
- Strong stakeholder management and executive presence
- Deep expertise across ServiceNow platform modules (ITSM, ITOM, HRSD, CSM, SPM, etc.)
- Proven leadership in Agile/Scrum delivery environments
- Strong understanding of FedRAMP compliance and governance frameworks
- Excellent problem-solving, negotiation, and decision-making capabilities
- Ability to lead with a hands-on approach while mentoring and guiding junior team members
- 8+ years of progressive experience in IT consulting or professional services
- Minimum 5 years leading ServiceNow implementations across multiple modules
- Demonstrated success delivering large-scale digital transformation programs
- Experience working in public sector environments, preferably within FedRAMP or similar regulated cloud frameworks
- Proven track record managing complex, multi-workstream enterprise initiatives
- Bachelor’s degree in Computer Science, Information Technology, Business, or a related field
- Must be a U.S. Citizen or Green Card holder
- Ability to work onsite full-time in Columbus, OH
- Strong leadership style with a hands-on approach to delivery and issue resolution
- Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
Nice To Haves
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) in one or more modules
- Project Management Professional (PMP) or PRINCE2
- Certified Scrum Master (CSM)
- ITIL v4 Foundation or higher
Responsibilities
- Lead end-to-end delivery of complex ServiceNow engagements, managing scope, schedule, budget, and governance across multiple parallel workstreams
- Serve as the primary liaison between technical teams and senior stakeholders, ensuring alignment with business objectives
- Facilitate executive-level communications including workshops, steering committee meetings, and status reporting
- Ensure all platform configurations and architectural decisions comply with FedRAMP security standards and public sector regulatory requirements
- Drive delivery using Agile/Scrum methodologies (e.g., NowCreate), including sprint planning, backlog management, and RIDAC tracking
- Coordinate cross-functional teams including Business Analysts, Developers, and Architects to translate business requirements into scalable solutions
- Oversee User Acceptance Testing (UAT) and Organizational Change Management (OCM) activities to ensure successful adoption and satisfaction
- Proactively identify and resolve delivery risks, issues, and dependencies in a high-stakes, regulated environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
