ServiceNow Solutions Technical Architect

Western Digital • San Jose, CA

20h • Hybrid

About The Position

This is a Hybrid role in either the San Jose or Irvine offices. We are seeking a ServiceNow Solutions Technical Architect to lead the enterprise architecture, design strategy, and platform governance for our ServiceNow ecosystem. This senior role is essential in shaping scalable, secure, and high-performing ServiceNow solutions that deliver real business value across IT and operational domains. This architect will act as a hands-on leader, solution designer, and internal expert—driving best practices, guiding project delivery teams, and ensuring we continuously leverage the full potential of the ServiceNow platform without over-reliance on external vendors or ServiceNow itself.

Requirements

• 8–10+ years of progressive IT experience with 5+ years in ServiceNow architecture and solution design roles.
• Strong understanding of the full ServiceNow product ecosystem and experience architecting enterprise-wide solutions.
• Proven experience modernizing legacy/custom-heavy ServiceNow environments and reducing technical debt through platform standardization.
• Experience leading technical delivery within Agile/SAFe environments.
• Proficient in integration design, system APIs, security architecture (RBAC), and enterprise-scale platform governance.
• Strong communication and documentation skills for technical and business audiences.
• Familiarity with ServiceNow’s AI, GenAI, and workflow intelligence features (e.g., Now Assist, Virtual Agent, Process Optimization).

Nice To Haves

• ServiceNow Certified Technical Architect , or equivalent advanced certifications across multiple ServiceNow products.
• Working knowledge of enterprise architecture frameworks, data modeling, and automation platforms.
• Experience guiding DevOps and CI/CD practices for ServiceNow development and releases.

Responsibilities

• Architecture & Solution Design Lead and own architectural design of ServiceNow solutions—covering workflows, data structures, platform topology, and integration strategies.
• Define reusable solution frameworks and reference architectures across ITSM, ITOM, HRSD, and custom applications.
• Translate complex business needs into robust technical designs while aligning to platform guardrails and enterprise architecture standards.
• Drive modernization of legacy, heavily customized ServiceNow instances—leading efforts to eliminate technical debt, adopt out-of-the-box capabilities, and align to current best practices.
• Platform & Product Expertise Maintain expert-level knowledge across the ServiceNow product suite, including platform architecture, new modules, and evolving features.
• Stay current on product releases, roadmap updates, and industry trends to proactively guide adoption of new capabilities.
• Act as an internal authority on ServiceNow configuration, development patterns, and feature usage.
• Implementation Leadership Provide technical oversight on ServiceNow implementations and enhancements, ensuring scalable and maintainable solutions.
• Collaborate with delivery teams and implementation partners to uphold architecture quality and design intent.
• Agile & Business Engagement Work closely with product owners and stakeholders to gather and translate business requirements into user-centric technical solutions.
• Participate in Agile planning and delivery processes, supporting backlog grooming, sprint reviews, and incremental delivery.
• Integration & Performance Strategy Design and govern integrations using IntegrationHub, Flow Designer, and APIs for real-time and batch data exchange.
• Architect solutions that meet enterprise standards for availability, performance, and security.
• AI & Innovation Support the evaluation and responsible adoption of new platform capabilities, including ServiceNow AI, GenAI, agent-based automation, and other intelligent features as they are released.

Benefits

• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the Western Digital Savings 401(k) Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees