ServiceNow Software Engineer

Morningstar•Chicago, IL

7d•Hybrid

About The Position

We are seeking a skilled and experienced ServiceNow Developer to join our dynamic ServiceNow team in Corporate Systems. The ideal candidate should possess a strong technical background in ServiceNow development and ITSM, ITAM, and/or HR Service Management practices. You will collaborate with cross-functional teams to analyze requirements, design solutions, and implement enhancements to our ServiceNow instances, ensuring seamless integration with existing systems and business processes. Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues . Position Location: Chicago, IL (Hybrid – 4 days onsite per week)

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum 5 years of working experience as a ServiceNow Developer, preferably with ITSM, HRSD and/or ITAM modules.
ServiceNow Certified Application Developer (CAD) certification is highly desirable.
Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting and development.
In-depth knowledge of ITIL processes and best practices for IT Service Management.
Strong analytical and problem-solving skills to design effective ITSM, HRSD and/or ITAM solutions.
Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders.
Excellent organizational and time management skills to handle multiple projects simultaneously.
We are not considering candidates who require sponsorship now or in the future.

Nice To Haves

Experience with Performance Analytics a plus.
Understanding of Agile development methodologies is a plus.

Responsibilities

ServiceNow Configuration and Development: Configure ServiceNow applications, modules, workflows, and interfaces to meet the organization's ITSM, HRSD, HAM and/or SAM requirements.
Strong knowledge and experience across ServiceNow product and process areas; HRSD, Hardware Asset Management, and ITSM preferred.
Service Catalog Development: Create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs).
Collaborate across the ServiceNow platform team and business stakeholders to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions
Integration and Data Migration: Collaborate with other teams to integrate ServiceNow with other IT systems and third-party applications.
Manage data migration tasks when required.
Reporting and Dashboards: Develop custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into IT/HR service performance and key metrics.
Experience with Performance Analytics a plus.
Continuous Learning: Stay current with the latest ServiceNow features, tools, and best practices.
Proactive Improvement: Identify opportunities for improvements and provides recommendations for improvements to optimize ServiceNow solutions.
Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy.
Lead and drive for test automation.
Documentation: Maintain comprehensive technical documentation for all ServiceNow configurations, customizations, and developments.
Requirement Gathering and Analysis: Work closely with business stakeholders and technical teams to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions.

Benefits

Financial Health
75% 401k match up to 7%
Stock Ownership Potential
Company provided life insurance - 1x salary + commission
Physical Health
Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
Additional medical Wellness Incentives - up to $300-$600 annual
Company-provided long- and short-term disability insurance
Emotional Health
Trust-Based Time Off
6-week Paid Sabbatical Program
6-Week Paid Family Caregiving Leave
Competitive 8-24 Week Paid Parental Bonding Leave
Adoption Assistance
Leadership Coaching & Formal Mentorship Opportunities
Annual Education Stipend
Tuition Reimbursement
Social Health
Charitable Matching Gifts program
Dollars for Doers volunteer program
Paid volunteering days
15+ Employee Resource & Affinity Groups
Total Cash Compensation Range $89,625.00 - 152,350.00 USD Annual Inclusive of annual base salary and target incentive