Service Delivery Center - Technology Consulting - ServiceNow - Senior

Ernst & Young LLP•Alpharetta, GA

58d•$55,400 - $113,000

About The Position

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making. As our ServiceNow Senior Analyst you'll play a leading role in that mission, providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around. You'll get to work on cutting-edge, disruptive technologies and assist with building and implementing new technology solutions and products to address challenges faced by the banking industry. Our ServiceNow Delivery practice helps clients modernize systems, processes, and products to enhance business and customer-facing platforms and services to support high performance in a rapidly changing, competitive environment. The team leverages various ServiceNow modules, Microservices, Cloud, API Management, and open-source technologies to enable end-to-end automation with safe and sound architecture at optimum cost. The ServiceNow Delivery team is changing how clients interact with their customers, employees, and partners. We are modernizing their applications, creating new ones, and driving business efficiency across their ever-changing platform and channel infrastructures. Everything we do centers around this simple story. We seek highly motivated Senior ServiceNow Developers to successfully deliver ServiceNow solutions and services in a client consulting environment with a dedicated team of industry-experienced resources. The ServiceNow Senior Analyst will assist in project implementations while driving thought leadership through deep expertise in the ServiceNow platform, its product capabilities, and related technologies. This role involves designing, developing, and maintaining solutions in a client-consulting environment, with a focus on areas such as Financial Services Operations (FSO), Customer Service Management (CSM), Customer Portal, Playbooks, NOW Experience, UI Builder, and Workflow Studio.

Requirements

Minimum 3 years of demonstrated experience as a key technical resource leading the development of solutions in client environments.
3+ years of ServiceNow implementation experience with CSM implementations in a client consulting environment is required.
1+ years of ServiceNow implementation experience with FSO implementations in a client consulting environment is required.
Proficiency with Agile project management and delivery methodologies.
Demonstrated hands-on experience in technical consulting and client-facing roles required
A bachelor's degree from an accredited college or university is preferred. Certifications in Certified ServiceNow Administrator (CSA), Certified Implementation Specialist (CIS-CSM, and Application Developer (CAD).
Industry Certifications, including SAFe Product Owner, SAFe Implementer, SAFe Agilist, and Scrum Master, are also preferred.
Maintain all certifications and micro certifications and continual progression in developer learning plans.
Excellent oral and written communication skills with the ability to present and articulately explain technical information.
Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs.
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all critical technical decisions during project delivery.
Experience with spokes and integration hub
Experience with implementing Disputes on ServiceNow FSO is preferred.

Nice To Haves

Experience with ServiceNow Next in UI design configuration, implementation, development, standard list/form/navigation updates, workflows, instance management, and creating tables and fields, working with remote tables, playbooks.
Experience with SDLC, Agile Scrum, SAFe, and Kanban methodologies. Excellent communication skills, team player, drives processes, and actively owns deliverables.
Deep understanding of ServiceNow Platform end-to-end delivery processes; advanced functional and technical knowledge of the ServiceNow FSO, CSM best practices.
Familiarity with the platform data model including CSM, data analytics, data reporting, ServiceNow Process; strong process development, facilitating requirements for ServiceNow implementations and ServiceNow integration (SOAP, REST, XML), automation, and workflows.
Demonstrated knowledge in the creation and modification of various Access Controls (ACLs), Business Rules, Scripting, Ajax Query, Glide Scripting, Jelly Scripts, Java Scripting, UI Policies; Service Portals (Widgets, Server Scripting, Client Scripting, JavaScript, HTML, CSS, SQL, Portal Configuration); ServiceNow version experience; Yokohama, Xanadu, Vancouver, Tokyo, San Diego, Rome
Strong interest in cloud computing and related technologies, including SaaS, PaaS, and IaaS.

Responsibilities

Assist the technical Lead on implementation project teams, directing other technical consultants and testers.
Assist Engagement Lead in workshops to gather agile user stories/epics/features using ServiceNow Agile or client-preferred Agile software.
Direct customers on best practices across ServiceNow products and platforms.
Develop Offerings, Solutions, and Designs for product implementations.
Deliver Application UI Configuration and Workflow Configuration.
Development of client-specific reporting needs, including Performance Analytics.
Interface with ServiceNow technical product teams as needed.
Prepare all client-facing and internal deliverables that are technology-related.
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
Collaborate and contribute to creating, deploying, and maintaining Technical Best Practices and Standards.
Ensuring technical deliverables are complete, consistent, high quality, on time, and deliver valued outcomes.
Collaborate with client teams to understand and capture business requirements and translate them into technical requirements for ServiceNow configuration.
Assist in designing and configuring a detailed end to end integration architecture using FSO capabilities and other core systems including any custom integration requirements utilizing REST and SOAP APIs as applicable
Willingness to travel a minimum of 20%.

Benefits

We offer a competitive compensation package where you will be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Under our flexible vacation policy, you will decide how much vacation time you need based on your circumstances. You will also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We will provide the tools and flexibility so you can make a meaningful impact your way.
Transformative leadership: We will give you the insights, coaching, and confidence to be the leader the world needs.
Diverse and inclusive culture: We will be embraced for who we are and empowered to use our voices to help others find theirs.

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