ServiceNow Senior Developer

DXC Technology•Plano, TX

11h•Hybrid

About The Position

DXC Technology (NYSE: DXC) is a leading global provider of information technology services. We’re a trusted operating partner to many of the world’s most innovative organizations, building solutions that move industries and companies forward. Our engineering, consulting and technology experts help clients simplify, optimize and modernize their systems and processes, manage their most critical workloads, integrate AI-powered intelligence into their operations, and put security and trust at the forefront. Learn more on dxc.com. This role can be filled at any of the DXC offices listed: Ashburn, VA; New Orleans, LA; Plano, TX; Austin, TX; Tulsa, OK; New York, NY; Miami, FL; Bellevue, WA; Nashville, TN; Newark DE; Detroit, MI; Auburn Hills, MI; Charleston, SC ServiceNow Senior Developer Provides support for moderately complex technical and team management activities related to Service Now system. Job Description Essential Job Functions Manage, Develop, Train, and Support all aspects of ITSM modules including Incident, Problem, Change, Service Request, and Knowledge Management. (Foundation Data, Data Quality/Management, troubleshooting, support etc.) Develop, configure, and improve core and custom applications and work directly with end users to resolve support issues. Write/create custom Business rules, Glide records, UI policies, UI actions, Script includes, Client scripts, and ACLs Build workflows from service owner requirements including requests, request items and service catalog tasks Support for reporting requirements including building reports, dashboards and Performance Analytics. Manage Service Level Management (agreements) module and ensure they are compliant with company and vendor contracts. Familiar with Field Services module including schedule optimization, field services tasks and work orders. Inventory stock, asset and cost management as well as Dynamic scheduling. Manage CMDB / Discovery / Mapping scheduled jobs, tables, roles, system properties. Discovery and mapping as well as working with Configuration Items (CI) data owners to ensure quality of the data meets metric standards. Manage 3rd Party Integrations with other systems, such as Verizon, ISAM, Omnibus, Azure etc.… (REST, SOAP, MID Servers, etc.) Configure LDAP, scheduled jobs, reporting and process automation. Work with team members, internal customers, and external vendors to design, configure, test, document, and deploy system changes to the environment Agile Process for development and project needs including (Enhancements, Scrum, User Story, Sprint, Testing, Releases, Client Communication) Gather specifications from service owners, document requirements, and deliver product releases to meet business needs. Manage on-call module and setting up schedules and integration with TelAlert system for offshore calling. Maintain and configure all aspects of Virtual Assistant (AVA). Manage workflows to help solve ordinary issues and deliver results for common requests. Usage reporting to further enhance end user experience. Manage Event Management alerts and root cause analysis (RCA) for discovered services, application services, and automated alert groups Configure ServiceNow Mobile to manage incidents, collaborate with teams, respond to approval requests, access the knowledge base, and push notifications. Familiar with Vendor Portal Monitor health scan and review of all activity and performance on ServiceNow platform. Familiar with system upgrades and needed system plugins including scheduling, configuring, testing, reconciliation of issues etc. Constant managing of new ServiceNow features and unused module functionality to drive platform expansion and adoption.

Requirements

Technical skills: Java Scripting, XML, HTML, REST Web Services.
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in computer science, management information systems, or related field preferred
At least 3-5 years of experience.
Experience working with appropriate complex SNOW Management administration and maintenance.
Experience working with company products and services.
Experience working with company and client documentation and SNOW Management procedures.
Experience working with complex SNOW Management implementations and organizational processes.
Strong analytical and problem solving skills
Good communication skills
Good personal computer and business solutions software skills
Ability to work independently and as part of a team
Must be US citizens or Green Card holders only

Responsibilities

Manage, Develop, Train, and Support all aspects of ITSM modules including Incident, Problem, Change, Service Request, and Knowledge Management. (Foundation Data, Data Quality/Management, troubleshooting, support etc.)
Develop, configure, and improve core and custom applications and work directly with end users to resolve support issues.
Write/create custom Business rules, Glide records, UI policies, UI actions, Script includes, Client scripts, and ACLs
Build workflows from service owner requirements including requests, request items and service catalog tasks
Support for reporting requirements including building reports, dashboards and Performance Analytics.
Manage Service Level Management (agreements) module and ensure they are compliant with company and vendor contracts.
Familiar with Field Services module including schedule optimization, field services tasks and work orders.
Inventory stock, asset and cost management as well as Dynamic scheduling.
Manage CMDB / Discovery / Mapping scheduled jobs, tables, roles, system properties.
Discovery and mapping as well as working with Configuration Items (CI) data owners to ensure quality of the data meets metric standards.
Manage 3rd Party Integrations with other systems, such as Verizon, ISAM, Omnibus, Azure etc.… (REST, SOAP, MID Servers, etc.)
Configure LDAP, scheduled jobs, reporting and process automation.
Work with team members, internal customers, and external vendors to design, configure, test, document, and deploy system changes to the environment
Agile Process for development and project needs including (Enhancements, Scrum, User Story, Sprint, Testing, Releases, Client Communication)
Gather specifications from service owners, document requirements, and deliver product releases to meet business needs.
Manage on-call module and setting up schedules and integration with TelAlert system for offshore calling.
Maintain and configure all aspects of Virtual Assistant (AVA). Manage workflows to help solve ordinary issues and deliver results for common requests. Usage reporting to further enhance end user experience.
Manage Event Management alerts and root cause analysis (RCA) for discovered services, application services, and automated alert groups
Configure ServiceNow Mobile to manage incidents, collaborate with teams, respond to approval requests, access the knowledge base, and push notifications.
Familiar with Vendor Portal
Monitor health scan and review of all activity and performance on ServiceNow platform.
Familiar with system upgrades and needed system plugins including scheduling, configuring, testing, reconciliation of issues etc.
Constant managing of new ServiceNow features and unused module functionality to drive platform expansion and adoption.