ServiceNow - Senior Business Systems Analyst

NTT DATA•Buffalo, NY

4d•Remote

About The Position

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ServiceNow - Senior Business Systems Analyst to join our team in Buffalo, New York (US-NY), United States (US). The Senior Business Systems Analyst (BSA) will play a critical role in defining, implementing, and operationalizing the Enterprise Application Directory (APPDIR). This role is responsible for defining and governing application data fields, partnering with architecture, operations, risk, and product stakeholders, and translating enterprise requirements into ServiceNow APM, Enterprise Architecture (EA), and CSDM aligned data models and workflows. The BSA will serve as the primary functional owner of application metadata, lifecycle attributes, and dependency information required to establish APPDIR as the authoritative source of truth for Application Meta data.

Requirements

10+ years of hands-on ServiceNow experience across multiple modules.
Strong understanding of ServiceNow architecture, scripting, workflows, and integrations - 5+ Years.
2+ Years of experience in proposal writing, SOW creation, and client presentations.
Demonstrated ability to lead client workshops and translate business processes into technical solutions - 5+ Years.
Excellent communication and stakeholder engagement skills.

Nice To Haves

ServiceNow certifications (CSA, CAD, CIS in ITSM, HRSD, GRC, SecOps, etc.) preferred.

Responsibilities

Define and document APPDIR application attributes, including core metadata, ownership, criticality, lifecycle, integration, and compliance fields.
Partner with Enterprise Architecture to ensure all attributes align with ServiceNow CSDM and EA models and enterprise taxonomy standards.
Identify mandatory Day 1 fields vs. phased enrichment attributes, supporting an incremental delivery approach.
Establish field definitions, valid values, data quality rules, and ownership requirements.
Act as the primary liaison between architecture, CMDB, ServiceNow platform teams, operations, risk/compliance, and product stakeholders.
Facilitate working sessions to: Validate application ownership (AO/TO) Confirm lifecycle and criticality classifications Align dependency modeling expectations
Build consensus across teams while balancing architectural standards with practical delivery constraints.
Translate business and architectural requirements into ServiceNow APM and EA configurations, ensuring alignment with CSDM constructs.
Partner with CMDB and platform teams to: Map APPDIR application records to appropriate CSDM entities Support App to App, App to API, and App to Data dependency modeling Ensure integration points with CMDB, discovery feeds, and upstream/downstream systems are clearly defined.
Develop and maintain the APPDIR functional roadmap, including phased field rollout, certification cadence, and enrichment strategy.
Support the Product Owner in backlog refinement, prioritization, and dependency management.
Define and document business workflows related to: Application onboarding Ownership assignment Data certification and recertification
Contribute to governance processes that embed APPDIR into Change, Incident, Architecture Review, and Portfolio Planning.
Define data quality standards and certification criteria based on application tier and risk profile.
Support implementation of certification routines and completeness scoring.
Partner with Data architect, risk, audit, and architecture teams to ensure APPDIR supports regulatory and audit needs.