ServiceNow Quality Assurance Engineer

Accenture Federal Services • Washington, DC

13d

About The Position

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!

Requirements

• Bachelor’s degree in computer science, Engineering, Engineering Management, Math, or equivalent (8 years of additional relevant experience may be substituted for degree)
• 5+ years of IT experience, with at least 2–5 years of experience in quality assurance, quality control, or compliance-related roles
• Experience with ServiceNow workflows, Flow Designer, Business Rules, and CMDB modeling
• US Citizenship required

Nice To Haves

• Previous experience working with Federal Government programs
• Experience with: AWS, Jenkins, Sharepoint
• Nuvolo modules (Clinical Asset Management, Facilities, Maintenance, Space, Real Estate, Field Service)
• Experience in Agile ALM/collaboration tools (Jira, Confluence, GitHub)
• Lean Six Sigma Green Belt (CSSGB)/Six Sigma Black Belt (CSSBB) Certified

Responsibilities

• Ensure all products, processes, and documentation comply with quality standards
• Participate in root cause investigations and support corrective and preventive actions
• Review technical documentation, inspection records, and test data for accuracy
• Support continuous improvement initiatives to enhance quality performance
• Maintain quality metrics, track nonconformances, and prepare reports
• Collaborate with engineering, operations, and compliance teams to resolve quality issues
• Conduct internal quality audits and provide support for external audit activities to ensure compliance with quality management standards and continuous improvement
• Oversee QA quality reviews, reconciliation, CI lifecycle states, normalization, and compliance with federal program standards
• Liaise with Government stakeholders on quality assurance (QA) and configuration management to ensure quality standards and effective process control are maintained

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level