ServiceNow Program Manager
About The Position
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! Job Overview: As a ServiceNow Program Manager, you will provide overall leadership and strategic direction to project managers and programmatic support staff while ensuring the successful implementation of ServiceNow solutions. With an overarching understanding of the ServiceNow product suite and security best practices, you will plan and lead major technology initiatives. This role involves hands-on architecting and designing solutions through domain models (application, integration, data, etc.) and use cases that describe larger system behavior and the impact of solutions. You will design business processes, including defining key performance indicators (KPIs), to meet process and functional requirements. Additionally, you will assist with quality management reviews to ensure all business and design requirements are met.
Requirements
- Expert-level knowledge of the ServiceNow platform
- Expert-level skills in business process design
- Expert-level experience in program and project management
- Proven ability to architect and design solutions through domain models and use cases.
- Experience in planning and leading major technology assignments.
- Strong understanding of security best practices in relation to ServiceNow implementations.
- Ability to design business processes aligned with organizational goals, including defining KPIs to measure success.
- Expertise in quality management practices to ensure all business and design requirements are met.
- US Citizenship required
Responsibilities
- Provide overall leadership and strategic direction to project managers and programmatic support staff.
- Ensure the successful implementation of ServiceNow solutions.
- Plan and lead major technology initiatives.
- Architect and design solutions through domain models (application, integration, data, etc.) and use cases.
- Design business processes, including defining key performance indicators (KPIs), to meet process and functional requirements.
- Assist with quality management reviews to ensure all business and design requirements are met.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
