ServiceNow Product Manager

iTech AG • Arlington, VA

3d

About The Position

iTech AG is seeking a Product Manager to support our federal client. The Product Manager is responsible for creating, implementing, and maintaining the program backlog through effective collaboration and coordination with the backlog team, product owners, architects, and federal customer. This role requires a strong understanding of SAFe Agile methodologies, exceptional communication skills, and ability to be a self-starter who thrives in a fast passed, dynamic environment. The ideal candidate takes initiative, manages their time and priorities independently, and remains deeply engaged—anticipating needs, solving problems proactively, and consistently seeking ways to improve processes and outcomes.

Requirements

• Minimum of 3-5 years of experience as a Product Owner or Project Manager, working with agile software teams.
• Experience utilizing SAFe methodologies for agile delivery of business systems and applications.
• Experience collaborating with stakeholders at various levels.
• In-depth knowledge of Agile processes and principles.
• Outstanding presentation and leadership skills.
• Strong critical thinking and problem-solving skills. Including a proactive disposition toward identifying problems and providing solutions.
• Excellent oral and written communication skills are required.
• Must be able to obtain and maintain a Public Trust.
• Pursuant to a government contract, U.S. Citizenship is required.

Nice To Haves

• Certified SAFe® Product Manager/Product Owner.
• Experience supporting ServiceNow implementation projects.

Responsibilities

• Consistently engages and collaborates with architects, the government client, customers, and the backlog team to define and prioritize features, determine the best solution to be implemented, and communicate the path forward.
• Facilitates and executes backlog refinement sessions with architects and the government client.
• Serves as the People Manager for 3 of the team product owners where the company's performance review policies will be applied
• Supervises 1 of the team product owners to ensure that they are fulfilling their everyday role tasks; provides feedback to their employer on an as needed basis
• Active member of the leadership team who collaborates frequently with the other managers with the client and internally to provide backlog updates and to brainstorm and implement process improvements for the program
• Engages with the ServiceNow Product Team as needed to gather out of the box requirements and to gain awareness on the product roadmap associated with our program
• Prepare all 4 Scrum Teams for the PI Planning event by obtaining approval on all backlog features and assigning them to the teams accordingly.
• Utilize JIRA and Confluence to effectively manage the backlog items and processes related to product owners and product managers
• Responsible for utilizing Jira to extract a backlog export that is due to our government client 2x/week
• Attend team iteration reviews to ensure that the planned delivery aligns with the intended customer requirements
• Present upcoming features to customers to ensure they are always aware of impacted changes and new enhancements available to them
• Facilitate monthly customer and internal intake meetings to discuss and determine if newly submitted intakes should be added and prioritized in our backlog; processes the approved items and meeting notes in Jira and Confluence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees