ServiceNow Portal Developer

Accenture Federal Services•Washington, DC

21h

About The Position

As a ServiceNow Portal Developer, you will play a pivotal role in designing, developing, and implementing innovative solutions within the ServiceNow platform. Your primary focus will be on delivering a high-quality technical solution in the ServiceNow Public Sector Digital Services (PSDS) application with the implementation of NowAssist and Virtual Agent components geared to support a Help Desk servicing internal and external agency customers. Leveraging your expertise in ServiceNow, you will create a seamless, user-friendly, portal experience supporting workflows and automated processes to enhance operational efficiency for our client. This role demands collaboration with cross-functional teams to ensure technical deliverables meet organizational goals and adhere to industry and ServiceNow best practices. A strong background in ServiceNow development and implementation, coupled with proactive problem-solving skills, is essential. Adaptability to changing project requirements and delivering results in a fast-paced environment will make you a valuable team asset.

Requirements

Deep understanding of ServiceNow's architecture and capabilities specifically regarding service portals, widgets, and pages
5+ years of experience in implementing and supporting the ServiceNow platform
Implementation and support experience in ServiceNow Public Sector Digital Services (PSDS) or Customer Service Management (CSM)
Familiarity with implementation of NowAssist and Virtual Agent and how these capabilities typically are used with service portals
Strong proficiency in HTML, CSS, JavaScript, and/or AngularJS
Integration knowledge connecting service portals to external systems and data sources using REST APIs
ServiceNow Certified System Administrator (CSA)
Active secret clearance required