ServiceNow Lead Product Manager

Northwestern Mutual • Milwaukee, WI

12d • Hybrid

About The Position

Northwestern Mutual is seeking a hard working ServiceNow Product leader who will be responsible driving core product innovation as an expert in your field. Use knowledge that is both deep and wide and can be leveraged to build the tools and experiences that empower advisors and help clients achieve those dreams. Work with a talented team of engineers, designers, data scientists and financial experts to define product vision, strategy and deliver experiences that drive business outcomes.

Requirements

• Bachelor's degree.
• 4-5 Years of prior experience with at least 4 working in a Product Management Role, with agile team experience.
• Strong understanding of key ITIL concepts
• Strong knowledge of ServiceNow CMDB, Application Portfolio Management, and Asset Management.
• Must have demonstrated cross functional work in previous experience along with strong communication skills, time management, project management skills, business acumen and high self-awareness/EQ.
• Demonstrated previous research experience, influence skills, initial leadership exposure, ability to translate product requirements into technical requirements, and work in ambiguity and solutioning.
• Solves complex problems; take a new perspective on existing solutions; exercise judgment based on the analysis of multiple sources of information.
• Analytical Thinking: Organizes and compares various aspects of a situation to comprehend and identify key or underlying complex issues through the use of quantitative data and analysis; leverages strong business acumen, problem solving, and interpersonal skills to think critically about situations from multiple perspectives and consistently seeks ways to improve processes.
• Cross Functional Partnering & Planning: Facilitates collaboration, communication, coordination, and planning with individuals and teams from different functions within the organization, and who have different areas of expertise, to achieve common goals.
• Customer Centricity: Applies a customer first mindset to design and continuously improve solutions, systems, processes, and services that support enterprise strategy, impact critical business outcomes, and drive organizational success.
• Escalation Tracking: Uses business and technology acumen to effectively manage the escalation path of end-user complaints and issues throughout the organization. Closes communication loop with all interested parties.
• IT Service Management: Develops and implements the ITSM (IT Service Management) roadmap through a structured methodology consisting of best practices for strategizing, defining, designing, planning, delivering, and supporting IT services. Implements industry leading framework, ITIL (IT Infrastructure Library).
• Process Improvement: Assesses the current processes and impact to analyze, design, and manage potential improvement areas for more efficient, effective workflow.

Nice To Haves

• Knowledge Preferred: Formal business analyst DevOps or SRE experience Engineering or testing experience Knowledge of the financial services industry familiar with reporting tools (ie: PowerBI) in depth familiarity with work tracking tools (ie: Jira, Jira Align) Certification or experience with Product Owner or Scrum Master role
• Understanding of integration with other ServiceNow modules a plus (Risk, Security Incident Response, Supplier Management)
• Understanding of ServiceNow development best practices to communicate needs from SME’s into engineering requirements.

Responsibilities

• Set Product Vision: Responsible for product/capability vision and appropriate positioning with key stakeholders across the organization including Enterprise Architecture, Enterprise Risk, and Security teams in support of the Enterprise Risk, Third Party Risk, and Security Incident modules.
• Develop Roadmap: Foster the development, acceptance and communication of roadmap with the Subject Matter Experts. Define and track KPIs for measure of success.
• Gather Requirements: Participate in cross functional work to solicit key requirements relative to the accountable product.
• Define the product: Responsible for multiple low to medium complexity products and product features from start to finish.
• Stakeholdering: Maintain the awareness and ability to articulate the product story to a broader audience outside the internal team with additional experience and maturity in the domain.
• Design Partnership: Partner with design to ensure cohesive future state user visions and experiences that are aligned with a quarterly vision with an understanding of the total design process.
• Data & Customer Research: Inform product decisions with both qualitative and quantitative data on behavior and experimentation.
• Feature Prioritization: Develop and maintain multiple prioritized backlog of user stories for implementation according to business value or ROI.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level