ServiceNow ITSM Consultant - Dev Ops

Windward Consulting

107d•Remote

About The Position

Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects. Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 4.7 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career. We are looking for an experienced ServiceNow Consultant with extensive IT Service Management (ITSM) experience to join our team. This position is an integral part of an agile environment and is a key part of the growth of our ServiceNow practice area. To be successful, one should have prior experience and demonstrated success implementing one or more components of the ServiceNow ITSM Module. These may include problem, incident, change, service catalog, and others as an example. One should be comfortable leading workshops and deriving requirements with a goal towards providing value and quick wins to Windward clients. You will be working with other IT professionals, vendors, and process owners to support, maintain, and enhance the service ServiceNow application. The ideal candidate will have deep knowledge regarding the ServiceNow project delivery model and is able to execute upon it while being able to manage customer expectations. Ideal candidate is a self starter and someone who is able to go outside the box where applicable and find solutions to complex problems.

Requirements

3+ years of experience as a key technical resource for large scale projects and/or implementations centered around ServiceNow ITSM
Multiple Dev Ops Change Velocity Deployments
Must have experience using latest releases.
ServiceNow developed solutions in client environments
Ability to meet the expectations and requirements of the internal customers and senior management
Excellent verbal and written communications skills
Client depends on this resource being very responsive
Resource should be able to work the hours needed for the project
Ability to provide technical leadership and professional guidance to managers, team, and vendors
ServiceNow ITSM Certification required
ServiceNow Dev Ops Chagne Velocity Micro certification required
ServiceNow Certified Application Developer Certification required
Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience.

Responsibilities

Hands-on experience with ServiceNow ITSM Module. Should have completed an end-to-end implementation of some or all components.
Hands On Experince Deploying Dev Ops Change Velocity
Lead customer kick off calls
Lead requirements sessions and document detailed requirements
Assist architect in developing interfaces between customer systems and ServiceNow
Firm understanding of Software development processes and Dev Ops Tool Chain products and usage.
Leverage both proven and innovative technology approaches to solve challenging business problems
Provide technical assessments, written documentation and technical expertise
Communicate with the customer in technical/non-technical terms, understand their business requirements, and provide suitable solutions
Work on continuous improvement by sharing experiences and knowledge with the team
Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
Advises on options, risk and impacts on business processes and technical architecture
Be responsible for overall delivery of the product/module
Deliver Enterprise level change management
Integration of Dev Ops tools to ServiceNow
Automatic notifications to provide awareness of change status at various points within the release lifecycles or to provide automatic notifications and approvals

Benefits

Medical
Dental
Vision
Flexible Spending Accounts
Short Term Disability
Long Term Disability
Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D
Paid Time Off
Personal Leave
Holidays
401(k) plan with company match and work/life balance