ServiceNow ITOM Engineer
About The Position
Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects. Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 4.7 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career. We are looking for a high caliber, multidimensional ServiceNow ITOM Health Engineer to provide CMDB and Service Mapping modeling and advisory for clients. Successful candidates will have a strong background in IT Service Management processes and solutions and possess expertise with depth in ServiceNow CMDB and Service Mapping. You will be working with our clients to model network, storage, and other infrastructure in within the CMDB. Efforts will include assessing current state processes and tools, defining solution requirements including integrations, architecture, and implementation plans. Solutions Consultant must have deep experience in configuration and development with ServiceNow CMDB and Service Mapping, as both implementation work and oversight of team members are required.
Requirements
- ServiceNow Mainline Certifications in Event Management, Discovery, Service Mapping
- Expertise in at least three full lifecycle ServiceNow implementations
- 3+ years of experience with ServiceNow with a strong focus on the Event management aned monitoring and integrations
- Deep expertise in cloud deployment and standardizations and consulting on implementation with large enterprises.
- Deep experience modeling network, storage and compute infrastructure
- Understanding of application and infrastructure architectures as they apply to monitoring including cloud, networking, compute platforms, containers, and application services.
- 5+ years of experience developing and implementing ITSM/ITIL® and CMDB processes and solutions
- 8+ years of professional services/consulting experience
- 3+ years of experience documenting tool requirements from To-Be processes and assisting the IT organization in comparing various Vendor’s tool products
- Demonstrable experience with ServiceNow JavaScript and glide queries
- Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert
Nice To Haves
- ServiceNow Certified System Administrator Certification (CSA)
- CIS Event Management
- Micro certification Health log analytics
- ServiceNow AIOPS certification
- Web Development experience a significant plus
- Javascripting experience
- ITIL®v3 Expert designation
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- Short Term Disability
- Long Term Disability
- Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D
- Paid Time Off
- Personal Leave
- Holidays
- 401(k) plan with company match and work/life balance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
51-100 employees
