ServiceNow ITOM Architect

TATA Consulting Services•Houston, TX

49d•$150,000 - $190,000

About The Position

ServiceNow ITOM Architect Must Have Technical/Functional Skills ITOM : Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration) CMDB Management: Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions. Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP• App Engine : Expertise in Custom module implementations Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features CTAs/ ServiceNow Certified Candidates Preferred Roles & Responsibilities Requirements Gathering and Process Mapping: Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features. Understand business needs and map them to ServiceNow capabilities, ensuring streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard. Solution and Architecture Design: Design ServiceNow ITOM and ITSM architecture collaborating with business teams and development teams Define data; models, integrations, workflows, and UI experiences across ITSM and ITOM modules Implementation: Lead and govern technical implementations across ITOM ( Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts). Ensure delivery aligns with defined architecture and standards. Provide oversight on ServiceNow configuration, customization, and integrations. Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams Reporting & Dashboards Design custom and out-of-the-box performance analytics, reports, and dashboards Knowledge & Mentorship: Guide and mentor development teams, BA teams, and platform administrators. Create knowledge artifacts and reusable design templates. Stay updated with new ServiceNow releases and ensure roadmap alignment. < /div> Pre Sales & Solutioning: Support the pre-sales team with solutioning and effort estimation. Provide product demos and support proof of concepts as required Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap Generic Managerial Skills: Strong communication, presentation and interpersonal skills Strong analytical and problem-solving skills

Requirements

ITOM : Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)
CMDB Management: Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions.
Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP•
App Engine : Expertise in Custom module implementations
Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
Strong communication, presentation and interpersonal skills
Strong analytical and problem-solving skills

Nice To Haves

CTAs/ ServiceNow Certified Candidates Preferred

Responsibilities

Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features.
Understand business needs and map them to ServiceNow capabilities, ensuring streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard.
Design ServiceNow ITOM and ITSM architecture collaborating with business teams and development teams
Define data; models, integrations, workflows, and UI experiences across ITSM and ITOM modules
Lead and govern technical implementations across ITOM ( Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts).
Ensure delivery aligns with defined architecture and standards.
Provide oversight on ServiceNow configuration, customization, and integrations.
Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
Design custom and out-of-the-box performance analytics, reports, and dashboards
Guide and mentor development teams, BA teams, and platform administrators.
Create knowledge artifacts and reusable design templates.
Stay updated with new ServiceNow releases and ensure roadmap alignment.
Support the pre-sales team with solutioning and effort estimation.
Provide product demos and support proof of concepts as required
Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap