ServiceNow IRM Implementation Senior Consultant

Crowe•San Francisco, CA

22d•$74,100 - $147,800

About The Position

Crowe is seeking an experienced and motivated Senior Consultant to join our growing ServiceNow Cloud Solutions team. This role is ideal for a professional with strong ServiceNow expertise who is ready to lead client projects, manage delivery teams, and contribute to business development activities. As a Senior Consultant, you will serve as a trusted advisor to clients, taking ownership of solution delivery from design through implementation. You will also help shape the growth of our practice by leading sales demos, supporting proposal development, and mentoring junior team members. We are looking for candidates who are entrepreneurial, client-service oriented, and eager to expand their ServiceNow and consulting leadership skills.

Requirements

Strong hands-on experience configuring and implementing ServiceNow solutions.
Proficiency with ServiceNow development (JavaScript, Business Rules, Workflows, UI Policies, etc.).
Familiarity with ServiceNow integrations (REST/SOAP APIs) and third-party tools.
Excellent communication, facilitation, and client-facing presentation skills.
Proven ability to lead ServiceNow delivery projects and guide junior staff.
Strong problem-solving and organizational skills.
2+ years of direct ServiceNow implementation experience.
Ability to independently lead client projects and contribute to business development.
Strong track record of delivering ServiceNow solutions that meet client needs.
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field preferred.
Willingness to travel up to 30% as needed for client engagements.

Nice To Haves

Experience with business development activities (demos, proposals, pre-sales discussions) - Preferred.
ServiceNow Certified System Administrator (CSA) - Preferred.
One or more ServiceNow Certified Implementation Specialist certifications - Preferred.
Certified Application Developer (CAD) - a plus.

Responsibilities

Lead end-to-end client projects across ServiceNow applications (e.g., IRM, ITSM, CSM, HRSD, SecOps, etc.), ensuring high-quality delivery.
Serve as the primary client contact for engagements, building trusted relationships and managing expectations.
Translate complex business requirements into scalable, effective ServiceNow solutions.
Facilitate workshops and design sessions with clients to shape solution direction.
Configure, customize, and extend ServiceNow applications, while overseeing execution by staff-level team members.
Deliver sales demos to prospective clients, showcasing ServiceNow capabilities and Crowe's approach.
Support proposal development, SOW creation, and pre-sales activities.
Mentor and train junior staff, supporting their technical and consulting skill growth.
Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.
Collaborate with leadership on thought leadership and practice-building initiatives.

Benefits

At Crowe, you can build a meaningful and rewarding career.
With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact.
We embrace you for who you are, care for your well-being, and nurture your career.
Everyone has equitable access to opportunities for career growth and leadership.
Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups.
That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services.
Join us at Crowe and embark on a career where you can help shape the future of our industry.
We care about our people and offer employees a comprehensive total rewards package.
We will nurture your talent in an inclusive culture that values diversity.
You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations.