ServiceNow Intern – Service Order Management, TSM & GenAI Enablement

Zayo • Denver, CO

5d • $23 - $25 • Hybrid

About The Position

We are seeking a ServiceNow Intern to support Service Order Management and Telecom Service Management (TSM) initiatives with a focus on implementing ServiceNow Assist and GenAI-powered capabilities to improve operational efficiency and service visibility.

Requirements

• Currently pursuing a degree in Information Systems, Computer Science, or related field.
• Basic understanding of ServiceNow platform and ITSM fundamentals.
• Familiarity with JavaScript and API integrations.
• Interest in GenAI and intelligent automation.

Nice To Haves

• Exposure to ServiceNow TSM or Service Order Management modules.
• Familiarity with ServiceNow Assist or Now Intelligence.

Responsibilities

• Assist in configuring and enhancing Service Order Management workflows.
• Support service assurance use cases including service health monitoring and order tracking.
• Participate in workflow optimization and automation improvements.
• Help implement and test ServiceNow Assist / GenAI features.
• Support prompt configuration and user acceptance testing.
• Document GenAI configurations and operational workflows.
• Develop automation using Flow Designer, Business Rules, and scripts.
• Assist with REST API integrations across systems.
• Support dashboards and operational reporting.

What This Job Offers

• Career Level: Intern
• Number of Employees: 501-1,000 employees