ServiceNow Implementation Lead

Stafford Gray • Mi Metro, MI

1d • Hybrid

About The Position

This role focuses on leading the ServiceNow rollout across county departments. The person in this seat will guide planning, gather requirements, run workshops, manage timelines, and make sure the implementation lands smoothly.

Requirements

• Experience leading ServiceNow implementations or similar enterprise platforms
• Strong understanding of business process design and workflow mapping
• Ability to communicate clearly with both technical and non technical groups
• Experience working with large organizations or public sector environments
• Strong organizational and project coordination skills

Responsibilities

• Lead the overall implementation of ServiceNow at the county level
• Run workshops, gather requirements, and document business processes
• Work with the configuration specialist to translate requirements into platform solutions
• Coordinate with departments to support adoption and workflow changes
• Manage timelines, risks, and deliverables
• Support user testing, training, and go live planning
• Work on site in Pontiac two days a week to support meetings and stakeholder work

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 1-10 employees