ServiceNow FSM Tester

Inteletech Global • La Porte, AL

1d • Remote

About The Position

The ServiceNow FSM Tester will ensure the quality of the ServiceNow Field Service Management module through manual and automated testing . Responsibilities include designing test plans, performing functional/integration/performance testing, validating business requirements, and documenting/resolving defects.

Requirements

• Strong knowledge of ServiceNow Field Service Management (FSM) .
• Hands-on experience with software testing methodologies .
• Proficiency in test management and automation tools .
• Manual testing proficiency + automation scripting experience (Selenium, Appium, etc.).
• Knowledge of JavaScript, Glide API , and other scripting languages.
• Excellent problem-solving, analytical thinking, and attention to detail.
• Strong verbal and written communication with both technical and non-technical teams.
• ServiceNow Certified System Administrator (CSA) — required.
• Clear and effective communication.
• Strong interpersonal and teamwork skills.
• Participation and feedback in planning meetings , pre-iteration discussions, and retrospectives.

Nice To Haves

• ServiceNow FSM Implementation Specialist — strongly preferred.

Responsibilities

• Test Design & Execution Create and execute detailed test plans, test cases, and test scripts for ServiceNow FSM. Test core areas including work order management, scheduling, dispatch, and mobile features .
• Defect Management Identify, document, and track defects with clear reproduction steps. Work with developers to ensure timely resolution.
• Collaboration Partner closely with developers, BAs, and project stakeholders to understand requirements and validate outcomes.
• Manual & Automated Testing Perform manual end-user–perspective testing. Develop and run automated tests for efficiency and coverage.
• Regression Testing Perform regression testing to ensure new updates do not break existing functions.
• Quality Assurance Validate functionality, performance, integrations, and security of FSM features before deployment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed