ServiceNow Enterprise Architect

RSM US LLP • Detroit, MI

1d

About The Position

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. Responsibilities Lead and facilitate executive-level discovery workshops to understand client business strategy, operating models, and enterprise ServiceNow requirements Define and own the ServiceNow platform architecture vision and roadmap, aligning capabilities across modules (ITSM, ITOM, SPM, HRSD, CSM, etc.) with business objectives Establish enterprise architecture standards, governance frameworks, and design principles to ensure scalable, secure, and high-performing solutions Drive end-to-end solution architecture, including data models, integrations, platform consolidation, and environment strategy Partner with business and technology stakeholders to prioritize initiatives, manage dependencies, and guide portfolio-level decisions Provide architectural oversight across delivery teams, ensuring alignment to design, best practices, and long-term platform strategy Lead cross-functional collaboration across development, infrastructure, security, and business teams to ensure cohesive platform delivery Act as a trusted advisor to senior leadership, translating complex technical concepts into business value and strategic outcomes Oversee governance, platform health, and technical debt management, ensuring long-term sustainability of the ServiceNow ecosystem Guide large-scale transformations, including platform migrations, module expansion, and enterprise integrations

Requirements

• 5+ years of ServiceNow experience, with a strong focus on architecture and platform strategy
• Proven experience designing and implementing enterprise-scale ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, SPM, HRSD, CSM)
• Demonstrated experience in enterprise architecture, solution design, and platform governance
• Strong background in client-facing consulting, with the ability to influence executive stakeholders and drive strategic initiatives
• Deep understanding of ServiceNow architecture, including data model design, CMDB, integrations (REST/SOAP), and platform capabilities
• Experience leading large, complex implementations and multi-team delivery efforts
• Strong knowledge of ITIL/ITSM frameworks and how they align to enterprise service management
• Experience working in Agile and hybrid delivery models, guiding teams at scale

Nice To Haves

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) (or progress toward certification)
• Multiple ServiceNow certifications (CSA, CIS across various modules)
• Experience with enterprise integration patterns, middleware, and API-led architecture
• Familiarity with cloud platforms (AWS, Azure, GCP) and enterprise infrastructure environments
• Experience with AIOps, automation, and platform optimization strategies
• Knowledge of enterprise architecture frameworks (e.g., TOGAF) and governance models
• Proven track record of driving platform standardization, consolidation, and innovation

Responsibilities

• Lead and facilitate executive-level discovery workshops to understand client business strategy, operating models, and enterprise ServiceNow requirements
• Define and own the ServiceNow platform architecture vision and roadmap, aligning capabilities across modules (ITSM, ITOM, SPM, HRSD, CSM, etc.) with business objectives
• Establish enterprise architecture standards, governance frameworks, and design principles to ensure scalable, secure, and high-performing solutions
• Drive end-to-end solution architecture, including data models, integrations, platform consolidation, and environment strategy
• Partner with business and technology stakeholders to prioritize initiatives, manage dependencies, and guide portfolio-level decisions
• Provide architectural oversight across delivery teams, ensuring alignment to design, best practices, and long-term platform strategy
• Lead cross-functional collaboration across development, infrastructure, security, and business teams to ensure cohesive platform delivery
• Act as a trusted advisor to senior leadership, translating complex technical concepts into business value and strategic outcomes
• Oversee governance, platform health, and technical debt management, ensuring long-term sustainability of the ServiceNow ecosystem
• Guide large-scale transformations, including platform migrations, module expansion, and enterprise integrations

Benefits

• At RSM, we offer a competitive benefits and compensation package for all our people.
• We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.
• Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed