ServiceNow Developer

Mountain America Credit Union • Sandy, UT

6d • Hybrid

About The Position

The ServiceNow Developer is responsible for interpreting user stories and technical requirements for the purpose of developing, programing, scripting or coding solutions to be delivered on the ServiceNow platform with the goal of enhancing both the platform and user experiences. The successful candidate would be expected to leverage their experience, knowledge, skills and abilities with programming languages for the purpose of analyzing, designing, programming, debugging, testing (unit), modifying and writing documentation for the installation and maintenance of ServiceNow related solutions. It is expected this individual can work both independently and collaboratively with other developers and engineers throughout the organization. This role reports directly to the VP Productivity Platforms & Automation.

Requirements

• Minimum of 3 years professional experience working as a ServiceNow Engineer or Developer
• Minimum of 3 years professional experience delivering solutions on a Cloud platforms
• 3+ years professional experience working with users and customers to define business needs and requirements as they relate to ServiceNow
• BS/BA in Computer Science, Engineering, Information Technology (or other related field). Equivalent related professional experience may be substituted.
• Advanced Skills with Microsoft O365 including Outlook, Word, PowerPoint, and Excel
• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing, and through insightful reports and graphic illustrations.
• Demonstrated ability to transform business requests and requirements into technical requirements
• Ability to work both autonomously and collaboratively in a fast-paced environment
• Ability to prioritize and work on multiple projects simultaneously
• Willingness to take the initiative to be a problem solver and provide recommendations to improve processes and increase efficiency
• Understanding of common cloud services and the impact of scale on performance
• Ability to identify and capture required data to make informed decisions
• Actively demonstrate cross-functional collaboration with engineers, developers and stakeholders
• Assist with the recruiting and hiring of team members
• Self-starter with strong organizing and time-management skills.
• Adaptive to change, responds positively to altered circumstances or conditions
• Possess a desire and willingness to learn and continually update their personal knowledge of financial concepts, strategies, and systems
• Passion for identifying service opportunities in the work environment
• Excellent inter-personal skills.
• Demonstrated analytical and problem-solving skills.
• Must be able to commit and meet deadlines
• Ability to sit, talk and hear consistently
• Ability to stand, walk, and use hands to handle or reach occasionally
• Close vision (clear vision at 20 inches or less)
• Distance vision (clear vision at 20 feet or more)
• Ability to lift up to 25 pounds occasionally

Nice To Haves

• Certifications, and/or experience with the ServiceNow platform including:
• ServiceNow Certified Application Developer
• ServiceNow Cloud Management
• ServiceNow CAS
• Performance Analytics Manager
• Experience with analytical and reporting software preferred
• Demonstrated experience working with SQL or other Reporting Service

Responsibilities

• Develops or enhances existing service modules such as Incident, Change, Problem, Asset, Knowledge, Project Management, Configuration Management, Employee Self-Service Portal and Service Catalog.
• Develop ServiceNow solutions across multiple ServiceNow clients. (example: Desktop, Mobile, etc.)
• Design process flows utilizing the ServiceNow workflow designer component(s)
• Leverage Studio IDE to build custom code
• Use AngularJS, JavaScript, jQuery, Bootstrap and NodeJS appropriately to achieve successful development of components
• Leverage RESTful API calls to integrate disparate systems
• Work on a team using an Agile SCRUM development methodology
• Leverage source code management (SCM) systems (ex. Azure DevOps, TFS, JIRA, etc.) for checking in/out source code and management of the mainline.
• Integrate ServiceNow with disparate systems to accommodate end-to-end business process orchestration
• Develop solutions hosted in Cloud environments
• Author and generate reports to analyze and meet business needs
• Maintain technical product knowledge and specific domain expertise
• Ability to build and maintain strong collaborative relationships
• Other Duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level