ServiceNow Developer

Fidelity National Financial•Jacksonville, FL

11h

About The Position

The Senior ServiceNow Developer is responsible for the design, development, configuration, and ongoing optimization of the ServiceNow platform in support of business and IT Service Management objectives. This role partners closely with Service Management, Engineering, Security, and business stakeholders to deliver scalable, high-quality solutions that align with enterprise standards and best practices. This position will work for an FNF operating company within the Technology Organization. The Company is unable to sponsor applicants for work visas.

Requirements

Five or more years of hands-on ServiceNow development experience in an enterprise environment.
Strong proficiency in JavaScript, Glide API, and ServiceNow development frameworks.
Experience developing and supporting IT Service Management processes aligned with ITIL practices.
Experience integrating ServiceNow with external systems using REST and SOAP APIs.
Experience working in Agile and DevOps delivery environments.
Strong analytical, problem-solving, and communication skills.
Bachelor’s degree in Computer Science, Information Systems, or equivalent professional experience.

Nice To Haves

ServiceNow certifications including Certified System Administrator, Certified Application Developer, and Implementation Specialist.
Experience with IT Operations Management such as Discovery, Service Mapping, and Event Management.
Experience with CMDB governance and data quality management.
Familiarity with Automated Test Framework and ServiceNow CI/CD pipelines.
Experience supporting large-scale or regulated enterprise environments.

Responsibilities

Design, develop, and maintain ServiceNow applications and integrations using best practices and scalable architecture.
Configure and customize ServiceNow modules including IT Service Management, IT Operations Management, Configuration Management Database, Service Catalog, and Service Portal.
Develop custom workflows, Flow Designer automations, Business Rules, Client Scripts, UI Policies, Script Includes, and REST and SOAP integrations.
Collaborate with Product Owners, Service Management, and technical teams to translate business requirements into technical solutions.
Lead technical design sessions and provide guidance on ServiceNow platform capabilities and limitations.
Ensure platform health through code quality standards, performance optimization, and governance practices.
Support ServiceNow upgrades, patching, and release management initiatives.
Troubleshoot complex platform issues and perform root cause analysis.
Maintain technical and architectural documentation.
Mentor junior developers and contribute to continuous improvement of ServiceNow development standards.