ServiceNow Developer

General Dynamics•Bossier City, LA

32d•$80,750 - $109,250•Hybrid

About The Position

Transform technology into opportunity as a ServiceNow Developer at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career. MEANINGFUL WORK AND PERSONAL IMPACT As a ServiceNow Developer, the work you'll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following: Build and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements Connect the ServiceNow platform with other systems and applications using technologies like REST/SOAP Perform administrative tasks, such as user and role management, system maintenance, and health checks Customize user interfaces, forms, and workflows to align with business needs Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products Participate in IT-related technical processes reviews, postmortems, and continual process improvement Maintain current ServiceNow and industry certifications, while obtaining additional certifications WHAT YOU'LL NEED TO SUCCEED Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Developer must have: Education: Technical Training, Certification(s) or Degree Experience: 1+ years of related experience Location: State of Louisiana Candidates within LA who reside within 60 miles of our Integrated Technology Center in Bossier City, LA will follow a hybrid work model Candidates within LA who reside more than 60 miles from our office in Bossier City, LA will follow a remote work model GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Flexibility: Full-flex work week to own your priorities at work and at home Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation. The likely salary range for this position is $80,750 - $109,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Requirements

1+ years of related experience
Experience in developing and customizing ServiceNow applications and modules, especially ITSM
Experience with integration methods like SOAP, REST, and web services, including creating and consuming them
Scripting skill with at least one language - preferably JavaScript
Exposure to ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
Understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
Ability to identify, understand, document, and create functionality aligning with customer value streams
Organizational and time management skills while working in a rapid software development environment
Ability to identify and learn new technologies quickly
Good communication skills for collaborating with both technical and non-technical stakeholders
Effective analytical, problem-solving, and debugging skills
Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start

Nice To Haves

Additional ServiceNow certifications nice to have

Responsibilities

Build and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management
Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements
Connect the ServiceNow platform with other systems and applications using technologies like REST/SOAP
Perform administrative tasks, such as user and role management, system maintenance, and health checks
Customize user interfaces, forms, and workflows to align with business needs
Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
Participate in IT-related technical processes reviews, postmortems, and continual process improvement
Maintain current ServiceNow and industry certifications, while obtaining additional certifications

Benefits

comprehensive benefits and wellness packages
401K with company match
paid time off
full flex work weeks
medical plan options
Health Savings Accounts
dental plan options
vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
short and long-term disability benefits
life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance