ServiceNow Developer (Contractor)
About The Position
As a Senior ServiceNow Developer on the IT Operations team, you will be responsible for designing, developing, and optimizing enterprise solutions for our ITSM and HRSD ServiceNow platforms. Your role involves supporting business processes, enhancing employee experiences, and reducing manual workloads by building scalable, secure, and integrated workflows aligned with VEG's objectives. We are seeking a highly skilled, proactive, and collaborative individual who can balance strategic systems design with day-to-day operational excellence, thriving in complex environments with deep expertise in the ServiceNow ecosystem. The ideal candidate will be a collaborative team player, adept at translating cross-functional requirements from IT, People, HR, Finance, Security, and Operations into effective platform solutions. We value clear, concise, and validated work in ServiceNow architecture and management, supported by comprehensive automated tests and documentation. You should be a continuous learner, staying current with ServiceNow releases, best practices, and emerging technologies like Virtual Agent and NowLLM. This role requires someone who enjoys interacting with their team, mentors junior Admins, actively contributes to meetings, and prides themselves on producing understandable and thoroughly tested solutions. We are seeking self-starters who take ownership of their work and contribute positively to a team-oriented environment, rather than those who prefer to work in isolation or require constant oversight.
Requirements
- Bachelor’s Degree preferred or equivalent experience.
- 3-5 years of ServiceNow development experience.
- Strong proficiency in JavaScript, Virtual agent, NowLLM, Flow Designer and ServiceNow Studio.
- Hands on experience with REST/SOAP integrations, including Workday and Okta, and third party system connectors.
- ServiceNow Certified System Administrator (CSA) required
- Solid understanding of ITIL processes, CMDB design, governance principals, excellent communication, documentation, and stakeholder engagement abilities.
Nice To Haves
- Certified Application Developer (CAD) and ITSM/HRSD/ITOM Certifications preferred but not required.
Responsibilities
- Design, configuration, and enhancement of all SNOW modules (ITSM, HRSD & More) to meet business requirements.
- Develop and maintain custom applications, workflows, integrations, and all automations.
- Implement and refine ACLs, business rules, UI policies, and data policies to ensure security and compliance.
- Collaborate with the Program Management team and VEG stakeholders to gather requirements, document technical specifications, and deliver high-quality solutions.
- Lead code reviews, provide technical guidance, and enforce best practices for development and testing.
- Troubleshoot issues, optimizing performance, and supporting upgrades and patches to maintain system health.
- Contribute to the ServiceNow roadmap by identifying opportunities for automation, knowledge management, and improved employee experience.
Benefits
- The complimentary snacks in the break room are an added perk.
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What This Job Offers
Career Level
Mid Level
