ServiceNow Developer SME

General Dynamics•Bossier City, LA

32d•Hybrid

About The Position

Transform technology into opportunity as a ServiceNow Development SME at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career. MEANINGFUL WORK AND PERSONAL IMPACT As a ServiceNow Development SME, the work you'll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following: Lead the end-to-end integration of BMC Remedy with the ServiceNow platform and architect integrations with other enterprise systems as needed Architect scalable and high-performance ServiceNow implementations, focusing on modules like Incident, Problem, Change, CMDB, and Service Catalog Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams Provide technical guidance to team members, participate in code reviews, and assist in troubleshooting production issues to ensure platform stability Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates Grow junior talent through mentoring, partnership, and technical reviews Author, review, and lead the creation of white papers and contract artifacts Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products Maintain current ServiceNow and industry certifications, while obtaining additional certifications Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement Create estimations on effort required to produce ServiceNow functionality WHAT YOU'LL NEED TO SUCCEED Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Development SME must have: Education: Technical Training, Certification(s) or Degree Experience: 10+ years of related experience

Requirements

Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules
Proven experience integrating BMC Remedy and/or Helix with ServiceNow
Deep experience with integration technologies like REST APIs, SOAP, and web services
In-depth understanding of ITSM processes and ITIL frameworks
Proficiency in at least one scripting language - preferably JavaScript
Familiarity with modern web technologies and cloud computing architectural principles for cloud-based platforms
Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
Ability to identify, understand, document, and create functionality aligning with customer value streams
Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
Strong organizational and time management skills while working in a rapid software development environment
Ability to identify and learn new technologies quickly
Excellent communication skills for collaborating with both technical and non-technical stakeholders
Strong analytical, problem-solving, and debugging skills
Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days
10+ years of related experience
Education: Technical Training, Certification(s) or Degree

Nice To Haves

Additional ServiceNow certifications strongly preferred

Responsibilities

Lead the end-to-end integration of BMC Remedy with the ServiceNow platform and architect integrations with other enterprise systems as needed
Architect scalable and high-performance ServiceNow implementations, focusing on modules like Incident, Problem, Change, CMDB, and Service Catalog
Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops
Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards
Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams
Provide technical guidance to team members, participate in code reviews, and assist in troubleshooting production issues to ensure platform stability
Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates
Grow junior talent through mentoring, partnership, and technical reviews
Author, review, and lead the creation of white papers and contract artifacts
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
Maintain current ServiceNow and industry certifications, while obtaining additional certifications
Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement
Create estimations on effort required to produce ServiceNow functionality

Benefits

Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Full-flex work week to own your priorities at work and at home
Variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available

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