ServiceNow Developer Senior
About The Position
Transform technology into opportunity as a ServiceNow Developer Senior at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. MEANINGFUL WORK AND PERSONAL IMPACT As a ServiceNow Developer Senior, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following: Develop, configure, and maintain custom reports, dashboards (using PA/Reporting), and KPIs for ITSM (Incident, Problem, Change, Request) to visualize performance and trends Build and customize applications, workflows, Business Rules, UI Policies, and Client Scripts within ITSM modules Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products Customize user interfaces, forms, and workflows to align with business needs Script and automate processes, data imports, and report generation to enhance efficiency Connect ServiceNow with other systems using REST/SOAP APIs Perform platform health checks, upgrades, and user/role management Ensure solutions adhere to ServiceNow best practices, minimize technical debt, and support platform governance Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality Participate in IT-related technical processes reviews, postmortems, and continual process improvement Maintain current ServiceNow and industry certifications, while obtaining additional certifications WHAT YOU’LL NEED TO SUCCEED Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Developer Senior must have:
Requirements
- Education: Technical Training, Certification(s) or Degree
- Experience: 3+ years of related experience
- Required Skills: Strong proficiency with ServiceNow ITSM modules (Incident, Problem, Change, Service Catalog) and platform capabilities
- Proficiency with ServiceNow Reporting and Performance Analytics (PA)
- Exposure to ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
- Experience with JavaScript and GlideScript
- Experience with REST/SOAP APIs
- Experience with SQL
- Understanding of ACLs, UI Policies, and Business Rules
- Ability to analyze requirements, troubleshoot issues, and develop effective solutions
- Ability to identify, understand, document, and create functionality aligning with customer value streams
- Organizational and time management skills while working in a rapid software development environment
- Ability to identify and learn new technologies quickly
- Good communication skills for collaborating with both technical and non-technical stakeholders
- Effective analytical, problem-solving, and debugging skills
- Clearance Level: Must be able to pass a background check and obtain a position of public trust with the FDIC prior to start
Nice To Haves
- Certification(s): Required: ServiceNow Certified Systems Administrator
- Strongly Preferred: Additional ServiceNow certifications
Responsibilities
- Develop, configure, and maintain custom reports, dashboards (using PA/Reporting), and KPIs for ITSM (Incident, Problem, Change, Request) to visualize performance and trends
- Build and customize applications, workflows, Business Rules, UI Policies, and Client Scripts within ITSM modules
- Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
- Customize user interfaces, forms, and workflows to align with business needs
- Script and automate processes, data imports, and report generation to enhance efficiency
- Connect ServiceNow with other systems using REST/SOAP APIs
- Perform platform health checks, upgrades, and user/role management
- Ensure solutions adhere to ServiceNow best practices, minimize technical debt, and support platform governance
- Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
- Participate in IT-related technical processes reviews, postmortems, and continual process improvement
- Maintain current ServiceNow and industry certifications, while obtaining additional certifications
Benefits
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Flexibility: Full-flex work week to own your priorities at work and at home
- Community: Award-winning culture of innovation and a military-friendly workplace
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
