ServiceNow Developer Principal

General Dynamics•La Grange, IL

25d•Remote

About The Position

Transform technology into opportunity as a ServiceNow Developer Principal at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your software development career. MEANINGFUL WORK AND PERSONAL IMPACT As a ServiceNow Developer Principal, the work you'll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following: Build and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management Connect the ServiceNow platform with other systems and applications using technologies like REST/SOAP. Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements Perform administrative tasks, such as user and role management, system maintenance, and health checks Customize user interfaces, forms, and workflows to align with business needs Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products Contribute to IT-related technical processes reviews, postmortems, and continual process improvement Create estimations on effort required to produce ServiceNow functionality Grow junior talent through mentoring, partnership, and technical reviews Maintain current ServiceNow and industry certifications, while obtaining additional certifications WHAT YOU'LL NEED TO SUCCEED Bring your software development expertise along with a drive for innovation to GDIT. The ServiceNow Developer Principalmust have: Education: Technical Training, Certification(s) or Degree

Requirements

Experience: 5+ years of related experience
Experience in developing and customizing ServiceNow applications and modules, especially ITSM
Proficiency with integration methods like SOAP, REST, and web services, including creating and consuming them
Strong scripting skills with at least one language - preferably JavaScript
Experience with ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
Proficient in designing, creating, and maintaining workflows and custom applications.
Strong skills in creating and managing complex workflows using Flow Designer and other ServiceNow workflow tools.
Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
Ability to identify, understand, document, and create functionality aligning with customer value streams
Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
Strong organizational and time management skills while working in a rapid software development environment
Ability to identify and learn new technologies quickly
Excellent communication skills for collaborating with both technical and non-technical stakeholders
Strong analytical, problem-solving, and debugging skills
CompTia Security+
ServiceNow Certified Systems Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist - IT Service Management (CIS - ITSM)
Security Clearance Level: Must already possess and continue to maintain an active Secret or higher clearance
US Citizenship Required

Responsibilities

Build and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management
Connect the ServiceNow platform with other systems and applications using technologies like REST/SOAP.
Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements
Perform administrative tasks, such as user and role management, system maintenance, and health checks
Customize user interfaces, forms, and workflows to align with business needs
Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
Contribute to IT-related technical processes reviews, postmortems, and continual process improvement
Create estimations on effort required to produce ServiceNow functionality
Grow junior talent through mentoring, partnership, and technical reviews
Maintain current ServiceNow and industry certifications, while obtaining additional certifications

Benefits

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year.
Paid leave and paid holidays are prorated based on the employee's date of hire.
The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

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