ServiceNow Developer Principal

LED FastStart-posted 4 days ago

Full-time • Mid Level

Hybrid

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Transform technology into opportunity as a ServiceNow Developer Principal at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. MEANINGFUL WORK AND PERSONAL IMPACT As a ServiceNow Developer Principal, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

Develop and manage integrations between ServiceNow and BMC Remedy, often involving ticket creation, data synchronization, and CMDB consolidation
Build and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management
Create and manage data migration processes from Remedy to ServiceNow using tools like Import Sets, Transform Maps, and data sources
Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements
Perform administrative tasks, such as user and role management, system maintenance, and health checks
Customize user interfaces, forms, and workflows to align with business needs
Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
Contribute to IT-related technical processes reviews, postmortems, and continual process improvement
Create estimations on effort required to produce ServiceNow functionality
Grow junior talent through mentoring, partnership, and technical reviews
Maintain current ServiceNow and industry certifications, while obtaining additional certifications

Education: Technical Training, Certification(s) or Degree
Experience: 5+ years of related experience
Experience in developing and customizing ServiceNow applications and modules, especially ITSM
Familiarity with BMC Remedy and/or Helix development and administration, including its ITSM applications and data structures
Proficiency with integration methods like SOAP, REST, and web services, including creating and consuming them
Strong scripting skills with at least one language – preferably JavaScript
Experience with ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
Ability to identify, understand, document, and create functionality aligning with customer value streams
Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
Strong organizational and time management skills while working in a rapid software development environment
Ability to identify and learn new technologies quickly
Excellent communication skills for collaborating with both technical and non-technical stakeholders
Strong analytical, problem-solving, and debugging skills
Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start

Additional ServiceNow certifications strongly preferred

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

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