ServiceNow Developer I

UWM•Pontiac, MI

12d

About The Position

As a ServiceNow Developer I you will demonstrate an ability to administer, develop, document, and technically support the ServiceNow platform. You will have a solution-focused mindset and the ability to provide elite client service, training, and support to your teammates as well as clients throughout the organization. Candidates must have the ability to excel in a fast-paced organization, provide excellent customer service, be well written, and have a passion for the ServiceNow platform.

Requirements

4 years of experience supporting the implementation, administration, configuration, and/or development of the ServiceNow platform
Development experience with JavaScript, AngularJS, HTML, CSS, and XML
Understanding the key technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
System/Process Automation (Orchestration) experience
Experience creating custom Integration Hub Spokes
Excellent written and verbal communication skills
BS or BA degree in computer science, or equivalent experience

Nice To Haves

Ability to develop quality documentation that clearly articulates solutions and the ability to perform demonstrations for clients
Administration of a ServiceNow instance including the creation or modification of workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
ITIL Foundations 3.0 or higher
ServiceNow Administrator Certification (Yokohama or Higher)
ServiceNow Developer Certification (Yokohama or Higher)
Strong understanding of ServiceNow ITSM and ITOM products
Strong understanding of ServiceNow’s CSDM
Understanding of Agile practices

Responsibilities

Administration, development, documentation, and technical support of the ServiceNow platform
Performing configuration and customization including, but not limited to: Workflow/flow administration
Performance analytics configuration
Creating and maintaining SOAP/REST integrations
Creating and maintaining all script types
Creating and maintaining portal widgets
Design, develop, and configure for the ITSM, ITAM, ITOM, and CMDB modules
Create new and maintain existing custom applications
Review and refine designs for functionality and usability
Regularly reviews testing scenarios and practices to ensure application performance and stability requirements are met
Interacts with stakeholders from across the business
Implement best practices and standards for the ServiceNow platform
Produces and maintains detailed system documentation including: Design specifications Troubleshooting steps Deployment steps Disaster recovery steps Technical notes Testing steps, etc.

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi