ServiceNow Developer/Architect
About The Position
CTG is seeking to fill a ServiceNow Developer/Architect position for our client. Location: Columbus, OH (Onsite) Duration: 12 months Duties: Define and own the technical architecture for the ServiceNow platform, aligning with Common Service Data Model (CSDM) and industry best practices Lead hands-on development including custom scoped applications, Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs Design and implement secure, scalable solutions within a FedRAMP-authorized environment Establish and enforce platform governance, coding standards, and best practices to ensure long-term maintainability and upgradeability Architect and implement integrations with third-party systems using IntegrationHub, Flow Designer, MID Servers, and REST/SOAP APIs Configure and maintain advanced security controls including ACLs, encryption, and secure coding practices Collaborate with Engagement Leads and stakeholders to translate business requirements into technical designs and specifications Lead technical workshops, design sessions, and code reviews across cross-functional teams Drive continuous platform optimization, performance tuning, and technical debt reduction Skills: Expert-level proficiency in JavaScript, HTML, CSS, and ServiceNow development frameworks Deep expertise with ServiceNow Studio, UI Builder, and Service Portal Strong knowledge of ServiceNow platform architecture and governance Experience with CMDB, CSDM, and ITOM modules (Discovery, Service Mapping) Advanced knowledge of integrations, APIs, and automation frameworks Strong understanding of security best practices in regulated environments (FedRAMP or similar) Exceptional verbal communication skills with the ability to lead technical discussions and present complex concepts clearly Strong problem-solving, analytical, and troubleshooting capabilities Experience: 8+ years of overall IT experience 5+ years of hands-on ServiceNow development and architecture experience Proven experience working in FedRAMP or highly regulated government cloud environments Demonstrated experience leading both architecture strategy and hands-on development Experience working with public sector clients preferred Ability to work onsite in Columbus, OH and collaborate with diverse stakeholder groups Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience) Certifications (Required): ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) – ITSM or ITOM preferred ITIL v4 Foundation Certifications (Preferred): ServiceNow Certified Technical Architect (CTA) or Master Architect (CMA) Security+ or similar cybersecurity certification Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at [email protected]. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $63.00 to $68.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
Requirements
- Expert-level proficiency in JavaScript, HTML, CSS, and ServiceNow development frameworks
- Deep expertise with ServiceNow Studio, UI Builder, and Service Portal
- Strong knowledge of ServiceNow platform architecture and governance
- Experience with CMDB, CSDM, and ITOM modules (Discovery, Service Mapping)
- Advanced knowledge of integrations, APIs, and automation frameworks
- Strong understanding of security best practices in regulated environments (FedRAMP or similar)
- Exceptional verbal communication skills with the ability to lead technical discussions and present complex concepts clearly
- Strong problem-solving, analytical, and troubleshooting capabilities
- 8+ years of overall IT experience
- 5+ years of hands-on ServiceNow development and architecture experience
- Proven experience working in FedRAMP or highly regulated government cloud environments
- Demonstrated experience leading both architecture strategy and hands-on development
- Ability to work onsite in Columbus, OH and collaborate with diverse stakeholder groups
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS) – ITSM or ITOM preferred
- ITIL v4 Foundation
- Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
Nice To Haves
- Experience working with public sector clients preferred
- ServiceNow Certified Technical Architect (CTA) or Master Architect (CMA)
- Security+ or similar cybersecurity certification
Responsibilities
- Define and own the technical architecture for the ServiceNow platform, aligning with Common Service Data Model (CSDM) and industry best practices
- Lead hands-on development including custom scoped applications, Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs
- Design and implement secure, scalable solutions within a FedRAMP-authorized environment
- Establish and enforce platform governance, coding standards, and best practices to ensure long-term maintainability and upgradeability
- Architect and implement integrations with third-party systems using IntegrationHub, Flow Designer, MID Servers, and REST/SOAP APIs
- Configure and maintain advanced security controls including ACLs, encryption, and secure coding practices
- Collaborate with Engagement Leads and stakeholders to translate business requirements into technical designs and specifications
- Lead technical workshops, design sessions, and code reviews across cross-functional teams
- Drive continuous platform optimization, performance tuning, and technical debt reduction
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
