ServiceNow Developer - APM and/or SPM

SDI Presence•Chicago, IL

6d•$110,000 - $120,000

About The Position

The ServiceNow Developer – Application & Strategic Portfolio Management (APM/SPM) is responsible for configuring and supporting ServiceNow capabilities that enable application rationalization, business capability alignment, and portfolio‑level scenario planning. This role centers on APM and SPM configuration used to support executive and leadership decision‑making related to application investment, modernization, and retirement. It is not an ITSM‑first role and does not focus on transactional workflow automation. Instead, the emphasis is on decision‑support use cases, governed data relationships, and portfolio visibility. The developer will partner with ServiceNow architects, process leads, and application stakeholders in a sprint‑based delivery model, helping ensure solutions are maintainable, well‑documented, and clearly understood by internal teams after implementation.

Requirements

3+ years of ServiceNow development or configuration experience
Hands‑on experience with Application Portfolio Management (APM) and/or Strategic Portfolio Management (SPM)
Solid understanding of ServiceNow data models and relationships used for portfolio analysis
Experience working in Agile or sprint‑based delivery environments
Ability to support decision‑support solutions, not just operational workflows
Experience participating in UAT, release promotions, and post‑release stabilization
ServiceNow platform configuration and scripting fundamentals
Experience with ServiceNow workspaces, dashboards, and reporting
Familiarity with ATF or similar testing approaches
Comfort working with governed, partially complete data (“good‑enough” maturity)

Nice To Haves

Experience configuring:
Familiarity with business capability modeling (L1–L2) and its role in portfolio planning
Exposure to CMDB and Discovery as upstream data sources, without owning CMDB remediation
Experience supporting large or complex environments with distributed application ownership
ServiceNow certifications (preferred, not required):

Responsibilities

Configure SPM Scenario Planning to support portfolio “what‑if” analysis and sequencing decisions
Build and maintain SPM roadmaps and scenario comparison views for portfolio planning discussions
Configure and support relationships between applications, capabilities, and SPM planning artifacts
Assist with scenario governance, including scenario creation, comparison, approval, and retirement
Configure and stabilize APM Rationalization Workspace features
Support application lifecycle and rationalization outcomes using configuration over custom development
Maintain application‑to‑capability mappings (typically L1–L2) that feed portfolio and scenario analysis
Support configuration used for lifecycle, technical, and dependency‑aware application analysis
Configure dashboards, workspaces, and views that deliver portfolio‑level insights across APM and SPM
Perform unit testing, smoke testing, and promotion validation for APM/SPM changes
Support UAT execution, defect resolution, and stabilization during release cycles
Ensure configurations comply with platform governance, naming standards, and lifecycle rules
Favor out‑of‑the‑box ServiceNow capabilities and avoid unnecessary customization
Translate functional and portfolio needs into clear, build‑ready ServiceNow configuration tasks
Work with architects and process leads to ensure stories meet Definition of Ready (DoR) and Definition of Done (DoD) criteria
Contribute to documentation, runbooks, and knowledge‑transfer materials
Support delivery practices that emphasize clarity, sustainability, and internal ownership