ServiceNow Deployment- Experienced Associate

PricewaterhouseCoopers•Chicago, IL

18h

About The Position

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Requirements

Minimum Degree Required : Bachelor Degree
Demonstrates extensive-level abilities and success with managing the identification and addressing of client needs.
As a Manager, you have extensive level abilities understanding at least one of the following areas: ServiceNow or similar tool’s IT Service Management modules and how they are implemented across different operating models (ITIL); DevSecOps transformations; Cloud platforms (AWS, Azure, Google Cloud Platform) and their key technologies, including: Observability, AIOps, APM; Industry leading discovery technologies (SCCM, Tanium, Armis, Intune) and how they integrate with ServiceNow; Developing and re-engineering IT processes, capabilities, and controls in a proven and efficient way; Implement and mature governance frameworks, including operating models for skills and people to support operations on premise and in the cloud as well as reporting capabilities; and, IT Financial Management- cost asset management and optimization.
Demonstrates extensive abilities and/or a proven record of success in the following areas: Bringing together the right perspectives, identify roadblocks, and integrate feedback from clients and team members; Managing delivery from project scoping to conclusion, while consistently keeping the client’s goals in mind; Having a passion for developing and growing team members; Communicating complex information simply; Finding yourself in the role of advisor and peer to others; Approaching new projects with an open mind; Believing empathy for coworkers and customers is key to your success; Valuing learning from mistakes and ask for help when needed; Persevering through challenges; Believing in the value created by diverse teams and can adapt to a variety of working styles; and, Developing thought leadership materials to further your knowledge and create new relationships.
Demonstrates extensive abilities and/or a proven record of success in the following areas: ServiceNow/BMC Helix/Jira Service Management (implementations, transformations, etc.); IT Service Management, ITIL 4, COBIT; IT Asset Management / IT Cloud Financial Management; Cloud Platforms (Amazon Web Services (AWS), Azure, GCP); DevSecOps Transformation; Cloud Discovery, including tagging integration and federated configuration; Cloud Application Performance Monitoring (APM); Cloud auto-scaling, ELB; Cloud AI Ops / AI Monitoring; and, Cloud Discovery.

Nice To Haves

Degree Preferred : Master Degree
Certification(s) Preferred : ITIL 4 COBIT ISO 27001 ServiceNow Certification(s) BMC Helix Certification(s) Flexera Certification(s) Jira Service Management (JSM) Certification(s) from a leading cloud service provider (AWS, Azure, GCP) FinOps Certified Practitioner