Deployment Strategy Associate

Probook•New York City, NY

2d•$120 - $150

About The Position

This role blends FDE, customer success, and sales. It is designed for a true Renaissance operator: someone who is execution driven, thrives in chaos, and wants direct ownership of outcomes. Probook is rewriting how the services industry operates and building the backbone of how physical work gets done in the real world. We work on first-to-market problems at the intersection of blue collar work and cutting edge AI. The services industry is a 700B market that software has ignored for decades. This role is not for everyone. We want people who want to build something generational. People who want to be in the field with tradespeople, take full responsibility for customer outcomes, and learn what it takes to build and scale a hyper growth company from the inside

Requirements

1–4 years’ experience in banking, consulting, sales engineering, Engineering or similarly high-pressure environments
Persuasive, assertive, and outcome-driven
Comfortable with complex technical products; quick to master new systems
Selfless teammate: ego low, standards high
You are a firefighter: Fast growth means a million fires burning. We’re comfortable around heat
Customer obsessed to ensure a top .1% service
Proactive about identifying and solving problems before they turn into larger issues

Responsibilities

Lead on-site customer deployments (2–4 days/week travel)
Drive customer success post-implementation calls, meetings, and proactive support
Translate messy real-world workflows into product improvements
Take full ownership of account health, retention, and expansion
Grow into leading and scaling deployment teams