ServiceNow Consulting Director

RSM US LLP • Chicago, IL

4d • $134,000 - $269,000

About The Position

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The ServiceNow Consulting Director is a senior member of the ServiceNow practice leadership team, focused on driving growth, strengthening client relationships, and expanding market presence across the United States, and leading ServiceNow delivery operations. This role partners closely with sales, delivery, alliance, and practice leadership to support go-to-market execution, client success, and develop high-performing ServiceNow talent. The Director is accountable for both revenue growth and the operational health of the ServiceNow practice.

Requirements

• Bachelor’s degree or equivalent experience.
• 10+ years of experience in consulting or technology services, with significant ServiceNow platform experience.
• Prior experience operating at a Director or equivalent senior leadership level within a professional services organization.
• Demonstrated ability to support and drive revenue growth, influence pipeline, and build executive client relationships.
• Strong understanding of the ServiceNow platform, ecosystem, and enterprise adoption models.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to collaborate effectively across sales, delivery, alliances, and internal leadership teams.

Nice To Haves

• Experience supporting regional or national practice growth initiatives.
• Experience working with large commercial or enterprise clients.
• Experience leading or scaling delivery operations within a professional services or technology consulting practice.
• ServiceNow certifications and/or experience across multiple ServiceNow workflows (e.g., ITSM, CSM, HRSD, SecOps, GRC).

Responsibilities

• Collaborate with ServiceNow practice leadership to advance U.S. market growth initiatives, including pipeline development, account expansion, and market visibility.
• Build and maintain trusted advisor relationships with client executives across key accounts.
• Partner with Sales leadership on account planning, pursuit strategy, solution shaping, and proposal development.
• Support complex sales pursuits and participate in executive-level client discussions.
• Collaborate with Alliance and Marketing teams to strengthen ServiceNow partner alignment and market presence.
• Provide senior oversight and guidance for ServiceNow engagements, ensuring quality, financial, and delivery expectations are met.
• Act as an escalation point for complex client situations and support resolution efforts.
• Lead, mentor, and develop senior ServiceNow leaders, architects, and delivery managers.
• Support talent planning, hiring, onboarding, and career development activities.
• Contribute to practice financial performance through forecasting, utilization awareness, and margin management.
• Support annual planning, operational priorities, and strategic initiatives for the ServiceNow practice.
• Stay current on ServiceNow platform capabilities, roadmap, and ecosystem trends to inform offerings and client conversations.
• Lead ServiceNow delivery operations across active engagements, ensuring consistent execution standards, delivery governance, and adherence to implementation best practices.
• Drive resource capacity planning and alignment of skills to pipeline demand to ensure scalable, predictable delivery performance.
• Establish and monitor delivery performance metrics (e.g., margin, utilization, project health, client satisfaction) and implement corrective actions as needed.
• Standardize and evolve ServiceNow delivery methodologies, accelerators, and quality assurance frameworks to improve efficiency and scalability across the practice.

Benefits

• At RSM, we offer a competitive benefits and compensation package for all our people.
• We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.
• Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director