UI‑UX

SoHo Dragon

1d•Remote

About The Position

Our client is seeking two (2) experienced ServiceNow consultants to support ongoing initiatives across HR Service Delivery (HRSD) and IT Service Management (ITSM). These resources will work closely with business and IT stakeholders to deliver intuitive, user‑centered workflows and scalable ServiceNow solutions in a regulated financial services environment. This is a 6‑month contract engagement, with a strong preference for candidates able to work U.S. time zone hours. Candidates located in Mexico are acceptable, provided they have strong English communication skills.

Requirements

ServiceNow platform experience (mid‑ to senior‑level)
Hands‑on experience with: HR Service Delivery (HRSD), IT Service Management (ITSM)
Strong UI/UX design experience within ServiceNow
Experience designing Service Portal / Employee Center interfaces
Strong understanding of ITIL processes (Incident, Problem, Change, Request)
Ability to work independently and deliver in a fast‑paced environment
Excellent verbal and written English communication skills

Nice To Haves

Experience supporting financial services, banking, or credit union environments
Exposure to ServiceNow best practices in regulated industries
Experience working with distributed or near‑shore teams

Responsibilities

Configure, enhance, and support ServiceNow HRSD and ITSM modules
Design and implement workflows, business rules, client scripts, and catalog items
Support incident, request, change, and HR case management processes
Collaborate with internal teams to translate business requirements into ServiceNow solutions
Design intuitive, user‑friendly ServiceNow interfaces
Customize Service Portal / Employee Center experiences
Improve usability, accessibility, and overall end‑user experience
Partner with stakeholders to ensure solutions align with business needs and adoption goals
Work closely with HR, IT, and business partners
Participate in requirement gathering, design sessions, and solution walkthroughs
Provide documentation and knowledge transfer as needed