ITSM ServiceNow Architect
About The Position
ServiceNow Architect (ITSM Pro & ITOM) – Remote ARC Group has an immediate opportunity for a ServiceNow Architect (ITSM Pro & ITOM)! This position is 100% remote. This is starting out as a contract position with strong potential to extend longer or possibly convert to FTE. This is an excellent opportunity to join a large enterprise environment supporting critical IT Service Management and IT Operations transformation initiatives. At ARC Group, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe diverse perspectives drive stronger technical solutions and better business outcomes. We encourage individuals from underrepresented groups to apply. Candidates must have permanent work authorization and be able to work for any employer without sponsorship now or in the future. Third-party candidates are not eligible for this role. 100% Remote Reference# 19764-1 Job Description: The ServiceNow Architect (ITSM Pro & ITOM) is responsible for designing, implementing, and governing scalable, secure, and high-performing ServiceNow solutions. This role will lead architecture, configuration, customization, and integration efforts across ITSM Pro and ITOM modules while ensuring alignment with ITIL best practices and enterprise architecture standards.
Requirements
- 5+ years of experience designing and implementing enterprise IT applications
- 3+ years of hands-on experience with ServiceNow ITSM Pro and ITOM
- 5+ years of experience in solution architecture and system design on complex IT projects
- Bachelor’s degree in an IT-related field or equivalent professional experience
- ServiceNow Certified System Administrator (CSA) – Required at time of submittal
- ServiceNow Certified Implementation Specialist (CIS) – ITSM
- ServiceNow Certified Implementation Specialist (CIS) – ITOM
- (Certification details must be listed on resume)
- Hands-on experience designing and configuring ServiceNow ITSM Pro modules (Incident, Problem, Change, Service Request, Knowledge, Major Incident).
- Hands-on experience implementing ServiceNow ITOM capabilities (Discovery, Event Management, Orchestration).
- Experience architecting and governing CMDB data models, CI relationships, and data integrity standards.
- Strong experience with ServiceNow configuration and customization including Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and IntegrationHub.
- Experience designing and implementing REST/SOAP integrations and MID Server configurations.
- Strong JavaScript and Glide scripting experience.
- Experience with data modeling and relational database design principles.
- Strong understanding of ITIL processes and best practices.
- Experience creating technical design documentation, architecture diagrams, and governance standards.
- Proven ability to lead technical design sessions and provide architectural guidance to development teams.
- Strong communication skills with ability to present technical solutions to both technical and non-technical stakeholders.
- Ability to manage multiple initiatives in a fast-paced enterprise environment.
- Designing scalable ServiceNow platform architecture supporting enterprise ITSM and ITOM environments
- Implementing Discovery and Event Management strategies for infrastructure visibility
- Ensuring platform performance, scalability, and security standards
- Leading cross-functional workshops to define process improvements and technical roadmaps
- Providing mentorship and technical oversight to junior developers and administrators
Nice To Haves
- ITIL Foundation Certification
- Experience with ServiceNow Asset Management or additional ServiceNow modules
- Experience working in Agile or SAFe environments
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What This Job Offers
Career Level
Mid Level
