ServiceNow CMDB Application Support, Senior

Freddie Mac•McLean, VA

12d•$107,000 - $161,000

About The Position

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Freddie Mac has an exciting opportunity for an adaptable, inquisitive self-starter ready to take on diverse challenges as a ServiceNow CMDB Application Support Senior! You will play a significant role in designing, developing, implementing, and maintaining a reliable Configuration Management Database (CMDB) system. This role involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making. You will also work with different platform owners, CI Managers, and business stakeholders to help with the business requirements, solution analysis and design solutions that aligns with Freddie Mac’s organizational objectives, influence and contribute to the technical roadmap of the platform. If you’re looking to join a dynamic, creative team while supporting the mission to make home possible, apply now! Our Impact: Introduce the overall technical vision for a ServiceNow Platform and CMDB by defining and establishing the solution architecture. We are part of the ServiceNow COE and expanding capabilities of the Platform to drive strategy, governance, business engagement and delivery, operations, and innovation to reach value faster and advance capabilities and operational efficiencies across the enterprise. We are seeking a highly motivated and experienced senior developer for CMDB to join our team, responsible for designing, implementing, and maintaining a reliable and sustainable configuration management system. It involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making. The ideal candidate will have strong knowledge and hands-on experience in ServiceNow modules such as ITSM, CMDB, ITOM Discovery, SAMPro, APM, and CSDM architecture.

Requirements

B.S. or M.S. degree in Computer Science, Software Engineering, Information Technology (or equivalent experience)
5+ years' experience in software development, design, and architecture
3+ years' experience in designing and developing CMDB solutions with experience in CSDM methodology
4+ years' experience in Agile practices, building software in an enterprise environment.
Deep enterprise architecture experience, including technical architecture, business architecture, security architecture and data architecture practices and their significance with solution architecture discipline
Experience with distributed systems, enterprise communications patterns & open standards like APIs
The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in driving results.
Strong capability & ability to drive Stakeholder & Relationship Management with internal & external customers & partners.

Nice To Haves

Recommended to have certification in ServiceNow ITOM Implementation Specialist with CMDB fundamentals Course and familiar with ITIL and ITSM frameworks.
Proven experience in designing and implementing ServiceNow solutions to meet business requirements.
Demonstrated ability to work collaboratively with cross-functional teams to deliver successful projects.
Excellent problem-solving skills and ability to think critically.
Strong written and verbal communication skills.
Strong organizational skills with the ability to multitask and manage multiple priorities.
Ability to work independently with minimal supervision.

Responsibilities

Support CMDB operational and governance team to meet the needs of IT Service Management.
Assist in the maintenance and upgrades of existing ServiceNow platform.
Participate in risk reviews, audit meetings and issue resolution activities.
Design workflows, integrations with other tools, and customizations to meet business requirements.
Optimize the performance of the ServiceNow platform ensuring that it meets the organization's scalability and efficiency requirements.
Provide support in all phases of development and ensure to deliver high-quality products.
Provide training and mentor other team members when required.
Coordinate with platform owners to review exception filters, correctness/completeness metrics, data exceptions in a timely fashion
Work with other team members in planning, prioritizing, and executing assigned tasks within deadlines.
Assist in risk assessment, issue management and resolution activities.
Attend team meetings to communicate project status and discuss new ideas and any issues.
Recommend new technologies to ensure quality and productivity.
Assist in technical audits and make sure to implement audit recommendations.
Protect the organization by keeping information confidential and safe.
Provide information and reporting by collecting, analyzing, and summarizing development and service issues.