ServiceNow CMDB Analyst and Technical Developer

Fluor Corporation•Greenville, SC

27d•$68,000 - $118,000

About The Position

We are seeking a talented and experienced ServiceNow CMDB Analyst and Technical Developer to join our team. This position is responsible for managing, designing, developing, and implementing solutions for ServiceNow as part of the ServiceNow Admin team. Under the direction of the ServiceNow Service Delivery Manager, the ServiceNow CMDB Analyst and Technical Developer will partner with various stakeholders and cross functional teams to address complex business issues. Must be proficient in written and verbal communications.

Requirements

Accredited four (4) year degree or global equivalent in applicable field of study and two (2) years of work-related experience or a combination of education and directly related experience equal to six (6) years if non-degreed; some locations may have additional or different qualifications in order to comply with local requirements
Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors
Job related technical knowledge necessary to complete the job
Ability to learn and apply knowledge of applicable local, state/province, and federal/national statutes and guidelines
Ability to attend to detail and work in a time-conscious and time-effective manner
US Citizenship required

Nice To Haves

Accredited degree or global equivalent in Computer Science, Engineering, Business Management, or other related discipline
Experience in the ServiceNow platform
Strong knowledge of JavaScript, HTML, and CSS and experience with Glide, Business Rules, Client Scripts, Script Includes.
1 year of relevant CMBD administration tasks experience
Excellent problem-solving, analytical, communication, and collaboration skills.
Operational experience of Information Technology Infrastructure Library (ITIL) and IT Service Management (ITSM)
Familiarity with Agile and Scrum development methodologies
Experience with M365
Azure background and Security Clearance a plus

Responsibilities

Support a variety of ServiceNow Discovery/CMDB administration tasks
Monitor CMDB health and resolve conflicts between data sources
Improve ServiceNow Discovery and remediate blockers of Service Mapping for CMDB inventory
Manage Discovery processes and scripting of CIs in the Configuration Management system
Implement and support out of box and applicable custom patterns to discover on premise and cloud infrastructure
Work collaboratively across business and technology services organizations to evolve and mature the CMDB
Implement customizations through business rules, client scripts, UI policies, and Flow Designer.
Design, develop, and configure new ServiceNow applications, custom scripts, and workflows within modules like ITSM, SAM, or ITOM.
Work with business stakeholders, project managers, and analysts to gather requirements and provide technical solutions.
Other duties as assigned.

Benefits

Fluor is proud to offer a comprehensive benefits package designed to promote employee health, wellness, and financial security.
Our offerings include medical, dental and vision plans, EAP, disability coverage, life insurance, AD&D, voluntary benefit plans, 401(k) with a company match, paid time off (personal, bereavement, sick, holidays) for salaried employees, paid sick leave per state requirement for craft employees, parental leave, and training and development courses.

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