ServiceNow Cloud Solutions Managing Director

Crowe • Chicago, IL

3d

About The Position

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry. Job Description: The Crowe Service Director – ServiceNow Practice is a senior leadership role responsible for defining and driving Crowe’s ServiceNow strategy, ensuring excellence in delivery, and leading teams that transform client operations through the power of the ServiceNow platform. This role requires a blend of visionary leadership, technical mastery, and client partnership. The Director will oversee large-scale, complex ServiceNow programs, manage high-performing teams, and serve as a trusted advisor to executive stakeholders—internally and externally.

Requirements

• Bachelor’s degree in Computer Science, MIS, IT, or a related field (Master’s preferred).
• 10+ years of progressive experience in ServiceNow implementation, customization, and integration, including 5+ years in a leadership or program management role.
• Proven track record managing multimillion-dollar ServiceNow programs and cross-functional delivery teams in an Agile environment.
• Demonstrated ability to build and maintain executive client relationships and deliver measurable business outcomes.
• Certifications in ServiceNow System Administrator and Implementation Specialist are required
• Deep expertise in ServiceNow modules including ITSM, ITOM, ITBM, HRSD, and CSM.
• Advanced proficiency in JavaScript, Glide API, HTML, CSS, AngularJS, and modern UI frameworks.
• Strong knowledge of REST/SOAP APIs, IntegrationHub, MuleSoft, Dell Boomi, or Informatica.
• Solid understanding of relational databases (SQL) and data governance principles.
• Experience with version control systems (Git) and CI/CD pipelines (Jenkins, Azure DevOps, GitLab).

Nice To Haves

• Certifications in ServiceNow Technical Architect or Master Architect and PMP, ITIL or Agile/Scrum certifications.
• We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Responsibilities

• Lead Crowe’s ServiceNow strategy by developing and executing a vision that aligns with client objectives and enterprise goals.
• Drive successful project delivery across multiple ServiceNow engagements, ensuring quality, timeliness, and measurable business outcomes.
• Serve as a trusted advisor to senior client executives, translating business needs into innovative ServiceNow solutions that deliver tangible value.
• Oversee solution design and implementation , including complex integrations, configurations, and custom applications across ServiceNow modules.
• Establish governance and delivery excellence , maintaining high standards for performance, data integrity, security, and compliance.
• Mentor and develop high-performing teams , fostering a culture of collaboration, innovation, and continuous improvement.
• Monitor program performance , proactively managing risks, resources, and budgets to ensure client and organizational success.
• Stay ahead of platform advancements , leveraging new ServiceNow capabilities and industry trends to enhance service offerings and ROI.

Benefits

• Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package.
• We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director