ServiceNow Business Solutions Consultant (TS/SCI)

Intact Technology • Warrenton, VA

1d • Onsite

About The Position

To provide senior-level expertise in business analysis and process consulting while strongly guiding assigned projects from a business solutions perspective.

The Business Solution Lead acts as a visible leader within project teams, bringing clarity to ambiguous situations, providing direction in their functional role, and effectively collaborating with cross-functional colleagues.

This role serves as a trusted advisor to customers and may occasionally mentor peers within the team or function.

Requirements

• TS/SCI clearance — must-have (no exceptions).
• Ability to work 5 days onsite in Warrenton, VA
• 5–7 years of experience with the ServiceNow platform, including business analysis and process improvement across multiple modules in a consulting environment.
• ServiceNow Certified System Administrator (CSA).
• Expertise with the ServiceNow ITSM application suite.
• Advanced proficiency with process modeling tools (e.g., Microsoft Visio, Lucidchart, etc.).
• Demonstrated expertise in applying business analysis, requirements management, and process documentation methodologies, techniques, frameworks, and standards.
• Strong understanding of ITIL® principles and their application in service management contexts.
• Familiarity with Agile delivery practices and frameworks (e.g., Scrum, Kanban, SAFe®).
• Excellent presentation and facilitation skills, with experience driving product demonstrations and engaging senior customer stakeholders.
• Bachelor’s degree in Business, Information Technology, or a related field (desired, but not required). Relevant experience may be considered in place of formal education.

Nice To Haves

• CBAP® (Certified Business Analysis Professional)
• ITIL® certification(s).
• Proficiency in ServiceNow application suites beyond ITSM (e.g., ITAM, SPM, ITOM).
• Familiarity with leading process mining tools such as Aris, Celonis, and Signavio.
• Prior hands-on experience in business or technical roles that utilized ServiceNow solutions to perform or facilitate job duties.
• Experience working with government or public sector agencies.

Responsibilities

• Lead business analysis and process consulting activities within assigned projects, ensuring deliverables align with customer objectives and leading practices.
• Serve as the primary representative of the Business Solutions function on assigned projects, providing critical guidance as the voice of the customer internally.
• Facilitate workshops and stakeholder interviews to elicit, analyze, and document business requirements and current-state processes.
• Apply well-known analysis and prioritization techniques such as WSJF and MoSCoW.
• Develop detailed user stories, acceptance criteria, requirements, goals, and process documentation using frameworks such as INVEST, BPMN and SMART.
• Facilitate product demonstrations at the project level, clearly articulating capabilities and business value to customers.
• Collaborate effectively with cross-functional customer and project delivery teams.
• Advise customers on leading practices in business analysis, process optimization, and adopting ServiceNow capabilities to achieve desired outcomes.
• Ensure alignment of solutions with both ServiceNow capabilities and broader organizational goals.
• Perform comprehensive quality assurance checks on project deliverables to ensure accuracy and adherence to customer expectations.
• Support customer user acceptance testing (UAT), including test planning, execution, and issue resolution.
• May occasionally provide mentoring to peers within the project team and function.

Benefits

• Ongoing personal and professional development opportunities.
• Flexible paid time off, plus 12 paid holidays.
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
• Qualified 401(k) program.
• Virtual happy hours and team-building events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level