ServiceNow Business Process Consultant (CSM)

Ondaro (US)

23d

About The Position

Ondaro is with you for what comes next.
Ready to elevate your work experience? At Ondaro, you get to collaborate with incredibly talented people - designers, engineers, technologists, and industry thought leaders - who are all connected by a singular focus on solving business challenges that stand in the way of organizational change and progress. Along the way, we balance culture and business, resulting in a company that is committed to making the lives of our employees a little better and more fun each day through iteration and innovation.
Ondaro invites you to bring your authentic, courageous, empathetic, and customer-obsessed self to be part of our experienced team delivering awesomeness for our customers and employees.
Ondaro is seeking a high-performing Business Process able to elevate the appropriate team member when needed.

Requirements

• Recognized as subject matter expert within a specific business function
• Highly specialized skill set
• Influences best practices within the discipline
• Conducts increasingly complex and vital work, unsupervised and with complete latitude for independent judgment
• Knowledge and understanding of essential aspects and best practices across various processes in operational and business management related to that domain of expertise
• Practical experience with agile methodologies/tools
• Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business
• Experience with leading geographically separated customers and onshore/offshore teams
• Interact cross-functionally on matters that require coordination across the organization and collaboratecollaborates well with other groups, voluntarily shares information
• 3+ years of experience on the ServiceNow platform
• 5+ years of experience working in a professional services organization or as a consultant
• 7+ years of business functional experience within your domain of expertise
• 7+ years of professional IT experience

Responsibilities

• Facilitate customer workshops to establish functional business challenges, design business processes, or elicit the functional needs of the customer
• Produce, present, and advise findings and recommendations to customers
• Supports the overall business/projectbusiness / project plan by contributing to the analysis of project deliverables; Problem analysis, and resolution at functional and strategic level
• Defines objectives of an assignment for other team members
• Lead and delegate to solve problems
• Ensure alignment of client and project team expectations
• Provide strategic impact and/or advice on engagements within the domain of expertise; act as technical product and solution advocate
• Evaluation of new features and produce comprehensive analysis and recommendations
• Design, develop, and implement ITIL processes
• Design and develop extensions to the ServiceNow data model in support of requirements towards CMDB, SACM, and other modules
• Support and coordinate scheduling and execution of releases, product upgrades, and new technology deployments
• Review and refine designs for usability, review testing scenarios, and refine test cases to ensure application quality; Work with users to review test results to ensure they meet expected results.
• Provide Quality Assurance of deliverables and methodology; Ensure consistency of experience, approach, and deliverables
• Facilitates UAT sessions and UAT material creation
• Plan, develop and deliver client training
• Perform and participate in product roadmap planning

Benefits

• Ondaro's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind.
• We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed